The entire internet has been called to be the judge of a service gone wrong. A social media user named Ayesha shared screenshots of the rude comments she got from the CEO of a weave company she patronized recently. Ayesha revealed that she paid N81,000 for a discounted hair weave …

In cases that may require further investigation, customers will be kept informed of the status within two working days, providing regular updates on the outcome of the investigations and proposed actions. It also promises to respond to all their social media posts within 30 minutes and to emails within one … …

… making bureaucracy happen quicker.” Because of the announcement social workers will face weekly, three-hour typing tests to ensure they are still compliant. Those who can't type quickly will be forced out of the profession to work for the online chat support of company customer service departments. Read More

Always provide smart after sales service- The old school method of customer service involves making constant calls to the customers in order to obtain customer feedback whereas social media enables you to get quick feedback via social media platforms such as Facebook and Twitter. Read More

Amino offers its more than 1 million users everything you'd expect in a social network. You can chat with … Yes, I know, Twitter is the root of all social media evil. And while that … You can also use Twitter as a direct customer service line to brands who …

“When someone does a Google search they need to be able to find you.” The more businesses in the core commercial district of a community that have a social media presence the more they will help each other, Lane said. Creating chatter about products gets customers communicating with each other. …

Consumers often discover these brands early in their development and become emotionally invested in their growth, creating an active sense of ownership that drives loyalty and increases vocal support via social media. Recognized in order as the top 10 emerging brands for 2018 are: True Food … Read More

In doing so, they're layering unstructured social data on top of existing customer data (like purchase history) and creating a more complete view of the customer. Just as important, they're also unifying previously disparate teams across marketing, advertising, research, commerce and customer care so … Read More

Vodacom South Africa has opened a Social Media Command Centre (SMCC) in Cape Town for customer service enquiries, after a 200 percent increase in social media queries over the last twelve months. To meet this demand, it will spend over ZAR 15 million on staff, equipment and infrastructure over … Read …

Web 2.0, a.k.a social media, a.k.a "the current state of the Internet" (credit: Gary Vaynerchuk) has won the war. … I care about social proof, and your sphere has no equal when it comes to that type of influence. … Second, how many times have you heard them talk about …