Social Customer Service

Let’s Be Real: Unexpected Social Media Tactics to Boost Brand Transparency

Videos are a surefire way to get clicks on your social media posting and can even boost revenue. Having an authentic testimonial will demonstrate the authenticity of a product or service. Including a testimonial and/or video demonstration that is captioned will definitely attract the attention of potential … Read More

Social Customer Service

7 Ways to Handle Negative Real Estate Reviews on Social Media

A brief update that explains how you addressed their concern will show that you value all of your customers. If they refuse, just move on and put measures in place to help future customers feel heard before they resort to social media bashing. 6. Create a system to control reviews …

Social Customer Service

Five Tips to Improve Your Social Media

One of the most time-consuming activities for a marketer and/or a customer service rep is answering the many questions and comments that come in on all of the different social media platforms available. This can literally take all day. So use Hootsuite to track brand mentions, respond to direct messages, … …

Social Customer Service

100 new jobs in Newcastle Quayside contact centre Echo U up for grabs

The contact centre's services have expanded in recent times to include managing major company's social media and app accounts, among other services. The rapidly expanding firm – which took on an extra 155 seasonal workers last Christmas to deal with demand – is also investing in its offices at … Read …

Social Customer Service

TechBytes with Mark Langsfeld, VP, Analytics Innovation, Anexinet

Social media helps marketers better understand their customer journey… what customers like and dislike about products or services, what competitors they associate with, what issues they have in the buying or customer service process. It's an unfiltered feedback loop for customer insight. How does … Read More

Social Customer Service

Greater Anglia looks for nominations for awards for customer service

Customers can nominate individuals or entire teams under five award categories: Station Staff, On Train Staff, Customer Relations and Social Media, Making Travel Safer, On Train and Station Cleaning Staff. There will be 10 awards across the five categories and entries will be judged by the Greater … Read More

Social Customer Service

“Retail 2018: The Loyalty Divide” Reveals Brands Underestimate the Opportunity for Social …

NEW YORK, April 12, 2018 /PRNewswire/ — Oracle Industry Connect — Oracle today announced the findings of a global study titled "Retail 2018: The Loyalty Divide" auditing consumer perceptions and brand realities of loyalty programs and influences. "Retail 2018: The Loyalty Divide" reveals that … Read More

Social Customer Service

Indian Railway explores chatbot technology for faster customer service

It is similar to social media applications like Skype or Facebook messenger and ideally for customer service purposes. It is one of the fastest means of addressing a query. Currently, the Indian railway does it through a manual system or SMS/IVRS technology. IBM recently explained how easy it is to …

Social Customer Service

Social Engineering: A Trick as Old as Time

Today, social engineering exists in a variety of forms, including phishing, spear phishing, vishing (voice phishing), pretexting (impersonation), whaling … Trash company and dumpster locations;; Janitorial services;; Food services;; IT customers and vendors;; Technologies used, such as virtual private … Read More

Social Customer Service

It can only get better – Promoters already planning for Carnival 2019

Xaymaca International's director, Andrew Bellamy, told The Gleaner, "One usually overlooked element of any successful road march experience, is producing high-quality costumes and running a smooth distribution centre … luckily this year, both were on point, delivering amazing customer service.". Read More