It is not just about the data collated based on customers preferences when using their phone; it's about the data generated by their interactions with their CSP. CSPs must make sure this data is available to all customer service agents – from call centre staff to the social media customer …

Customers are now demanding quicker response times, more visibility, more control and much more knowledge when speaking to customer service … with a business across more channels than ever and are expecting a consistent level of customer service across social media, web chat, messaging and … Read More

Located in Sao Paulo, the new customer relationship center encompasses customer care operations, after-sales services, back office and strategic digital solutions delivered through social media. Services range from the first point of contact with the customer to the full customer lifecycle, including … Read More

Conversing with customers through social media should be a top priority for brands — regardless of whether the conversation is based on praise or discontent. Providing social media customer care can go a long way toward securing a customer's loyalty, according to speakers at the conference. Read More

… of preparing kenkey, branding, financial literacy, book keeping, customer service and other empowerment programmes to promote their businesses. … They also called for assistance on alternative means of livelihoods and other social support programmes to reduce poverty and unemployment in the … Read More

We're all aware that in today's digital age, where social media is a powerful tool in the hands of people, customer experience can make or break a business … The CSAT or Customer Satisfaction Score, therefore, is a measure of the degree to which a product or service meets the …

Realizing a majority of Americans spend a good chunk of their day on social media, companies big and small alike have found great success deploying customer service on Facebook and Twitter. And the move seems to be paying off, too. According to JD Power, 67 percent of consumers say they …

“CareRite Centers proudly supports hundreds of social work professionals across the nation. We are so thankful for the thousands of heroes we have within each and every discipline throughout our network, who go above and beyond the call of duty to ensure incredible levels of customer service and … Read More

Between shrinking airline seats and expanding baggage fees, most flying customers consider their time in the air a necessary hassle from getting from … an ultra-low cost carrier, continually earns poor customer service reviews on travel sites like TripAdvisor, SkyTrax and even ConsumerAffairs.com, but … Read More

When you are communicating with your customers, you need to ensure that you offer a professional, friendly, and speedy service. For instance, if customers contact you via social media or email, don't let the message simply sit there for days before you respond because this does not look professional. Read …