Social Customer Service

Improvements at Social Services department ‘still ongoing’

The separation of services also has helped reduce wait times in the waiting room and made things run more smoothly. Another change the department is working on is streamlining customer service in general, Fahy-Box said. “We're really trying to improve our customer service,” she said. “We have put … Read More

Social Customer Service

Severe T-Mobile Austria Website Bug Fixed After Company’s Social Team Touted ‘Amazingly Good …

After someone questioned T-Mobile Austria about customer passwords being stored in plaintext, a couple of company social reps revealed their complete misunderstanding of computer security, and perhaps how community … The customer service agents see the first four characters of your password. Read More

Social Customer Service

Amazon Beats Its Brand by Locking Customer Accounts for No Apparent Reason

For at least a week, many Amazon customers have complained on social media that their Prime accounts — the ones that people pay for — were either locked or closed with little … Extremely poor customer service from @amazon @AmazonHelp locked out of Amazon Prime for 7 days with no …

Social Customer Service

#AmazonClosed trends on social media after folks are abruptly kicked off Amazon

In a statement an Amazon spokesperson writes, "Customer trust is one of Amazon's top priorities. To protect that trust, we take a number of actions, including closing accounts that have violated our policies." Those affected can contact Amazon customer service, Amazon says. Liles contacted Amazon. Read More

Social Customer Service

3 roles every social media team must have

Now that social networks have become a mainstream form of communication, 78 percent of companies now say they have dedicated social media teams. Most marketing or social media teams have roles such as content creator, designer, ad specialist and customer service representative. However, with … Read More

Social Customer Service

Balancing bots and humans in a digital-first world

As C-suite executives, we care deeply about what consumers want and need and how we can meet those desires better than our competitors. Consumers are in control and own tremendous power via their social voices. They drive the demands for innovative digital customer experiences. First it was … Read More

Social Customer Service

Amazon customers take to social media after mysterious account closures

Upon contacting Amazon, customers have been given different explanations as to why their accounts have been deactivated. Some claim customer service representatives couldn't give them a clear answer, while others were told they had violated Amazon's terms of service without being told exactly … Read More

Social Customer Service

Why customer service still remains the most valuable weapon in your digital strategy

Ironically, the latest next big thing is one of the oldest lessons in the book – customer service. When I started RAM Tracking in 2004 I made a conscious decision to position the company as an online-first vehicle tracking provider. We invested in our website, social media, email marketing, PPC …

Social Customer Service

Backlash over Amazon Customer Crackdown Continues

EcommerceBytes wrote about the incident on Sunday, and after a backlash on social media, other tech publications began to pick up the story. Business Insider, which didn't quote Amazon, was … Thank you for contacting Amazon Customer Service. We have reviewed your account and confirmed it was … Read More

Social Customer Service

MTN, Airtel, Etisalat & Glo customer care number

This time we are going to tell you about customer service of the most popular mobile and satellite TV service providers in Nigeria. You will find out MTN, …. The companies create new convenient methods of communicating with customers, such as online chats or special pages in social media. Support … …