Social Customer Service

Brands underestimate the value of social advocacy, personalization

86% of consumers note that it is appealing when a retailer's staff and customer support uses their personal preferences to provide better service. • 52% of retailers think consumers are concerned about data being passed onto third parties, yet 81% of consumers would consider removing their personal … Read More

Social Customer Service

Knowledge for a New Age of Customer Service

“Customer relationships are really key to customer service and in this day and age with Twitter and social media and mobile phones for everything it's gotten more difficult to figure out how to have a high touch experience in this high-tech world.” Eda Baldauf, who has been general manager of …

Social Customer Service

Three reasons BYOD dominates in tourism

Visitors are researching, booking and paying for trips via their devices and then using those devices in a destination to explore, record, curate, review and share information with their social media communities. At times, this impacts how companies should present their customer service offerings. Read More

Social Customer Service

5 Ways Brands Can Stand Out On Social Media

However, when it comes to social media, active engagement trumps passive consumption: the primary aim should be to get your audience to talk back. “[It's] an opportunity to build deeper relationships,” explains Tatcha's Tsai. “We consider social media a place for education and taking care of our clients … Read More

Social Customer Service

Enhancing customer journeys and improving fraud fetection through machine learning

The data includes transactional, product, internet banking, mobile banking, credit card, customer care, voice, digital log, social media, social economic, and other third-party and external data. As it implemented a modern data platform, Bank Danamon wanted a full range of analytic capabilities, from … Read More

Social Customer Service

Why Millennials’ Customer Satisfaction Level Matters In The Age Of Tech

In this age and technology, it is important for companies to note that social media is changing how the world of business works. According to Microsoft's 2016 State of Global Customer Service report, 64 percent of millennials think that social media is a very effective way to solve customer problems. …

Social Customer Service

The Company Using Human Power and Machine Learning to Tackle Customer Service for Startups …

SAN FRANCISCO, April 11, 2018 /PRNewswire/ — In an increasingly connected and social media dominated world, customer service is quickly becoming the key differentiator among e-commerce brands. Consistent, reliable and rapid-fire customer service is a necessary element of any successful … Read More

Social Customer Service

Experts: Use caution sharing personal information on social media

“If you are not paying for a service, you are not the customer,” Chauvet said. “You are the product.” And your information is being shared with other companies. “They make money by renting or selling your personal information,” said Greg Miller, president of technology-support company CMIT Solutions … Read More

Social Customer Service

LMU should practice social responsibility abroad

If the hotel was filled with Westerners, then the customer service was over the top. Every shop, restaurant and store not associated with or backed by Western ways was less than OK. Most restaurants and shops that were old and worn-out belonged to local Vietnamese owners, while any seemingly nice … …

Social Customer Service

The law that made Facebook what it is today

To be clear, social media sites can still be liable for how their own employees mishandle user data, or for breaching promises made to customers in their terms of service, neither of which requires treating the sites as “publishers.” The CDA is widely credited for the flourishing of YouTube, Yelp …