Social Customer Service

Finns’ health care scores will be grouped anonymously, assures Saarikko

“The counties would reimburse the social and health care centres for each customer, but the social and health care centres wouldn't know the customer-specific reimbursements. The data on customer-specific reimbursements would be grouped anonymously. People wouldn't be given an individual … Read More

Social Customer Service

Marketing Associate

Provide exceptional customer service employing techniques such as empathy, patience, advocacy and conflict resolution. Manage … Able to articulately propose ideas to improve services and event quality. … Provide executional support for social media content calendars such as posting / scheduling. Read More

Social Customer Service

4 ways e-commerce marketers can make a splash

The need for a symbiotic marketing and customer service relationship is only more important now, with consumers increasingly turning to social media as a way to communicate with businesses. In fact, social media is most customers' preferred method of contacting a brand — preferable to live chat, email … Read More

Social Customer Service

Move Beyond Facebook – Get Your Own Social Media Platform

We can build your own newsfeed, photobooth and multi-media chat, group chat, meet up and other features platform and app with your name and provide customer service and support . Here are just some of the approved and some IQ Award-winning features we have developed and you can have or … …

Social Customer Service

Jacksonville McDonald’s employee slaps customer

Video on social media shows a Jacksonville McDonald's employee yelling at a customer, coming from behind the cash register counter and slapping … customers say the employee's reaction was unprofessional. … "Your job is customer service, and you come behind the counter and fight a consumer? Read More

Social Customer Service

Salesforce World Tour Boston talks Integration Cloud, Social Studio

This capability enables customer service reps to reach out to customers if they receive a survey with lackluster results. Salesforce also devoted a session to its Philanthropy Cloud, a product that helps companies develop a philanthropic arm of their businesses, enriching their employees' experience. Read More

Social Customer Service

Social Enterprise Academy graduates new businesses

“Many of these folks are connected to communities of faith, so this provides a customer base instantly — and resources,” White said. “So they've got resources and people that form an instant customer and service base.” The Social Enterprise Academy originated in the “Spark Tank,” an annual pitchfest … Read More

Social Customer Service

A Guide to Transforming Customer Experiences with a CRM

Use social CRM to boost customer engagement. Social engagement will enable customer service, sales and marketing teams to build positive relationships with customers. Connect with customers to gain insights into products, services and brand or simply drive social activities such as publishing posts … Read More

Social Customer Service

Client Education at the Heart of Customer Service Success for 2018 Talk Award Winners

The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades – all of which express the voice of the customer. Only those with a 4- or 5-star rating receive The Talk Award. Read More

Social Customer Service

Why Chanel is the most influential luxury brand on social

Brands that do reach out and reply to comments and tweets are typically viewed favourably by users – plus it can take the strain off other areas of customer service. For a luxury brand like Chanel, however, this is clearly not a priority, or at least not one big enough …