Social Customer Service

Opportunities For Social Media Marketing

You can also use similar Custom audience, retargeting and Lookalike advertising techniques to boost reach that is available in Facebook. Another Facebook-owned option is the Messenger app ads, plus there is the option of developing Messenger bots for customer service or audience engagement. Read More

Social Customer Service

Crypto Exchange Bithumb Developing Social Media P2P Payment System

“SNS Pay is a service that integrates support for sharing, billing, and marketing products registered on social media,” the company said. “In particular, [we are] implementing a system to allow payments with the same UI/UX and social media.” The SNS Pay platform will look to meet the needs of people … …

Social Customer Service

Capita’s VW UK customer service contract extended by two years

The company, which began working with VW in 2006, will continue to provide customer service for the car maker's brands in the UK, including Volkswagen, Audi, Skoda, Seat and Volkswagen … This includes delivering customer care and technical services via phone, social media and the online service. Read More

Social Customer Service

Loyalty360 Reads: April 10th, 2018

Customers have become so frustrated with the decline in customer service that they started taking to social media to complain. “6min on hold 2 furnishing team, 3wks of no replies to emails, 6mths waiting for curtains and £6k paid WHERE R MY CURTAINS?” one customer wrote, forcing the brand to … …

Social Customer Service

Boxed Launches Membership With Customer Rewards And Discounts

The membership — called Boxed Up — will not replace the standard free membership. But it does offer perks, such as free “priority shipping” for orders over $20, as well as 2 percent cash rewards based on what customers spend, price-matching for competitors, and “VIP customer service.” In the free …

Social Customer Service

Social Studies: Reds’ Lisa Braun On Fan Engagement, Bloopers

We have in terms of overall information a program called Reds Way, which is a customer service training. Everyone who interacts with the fans from the people who work in the parking garage to concessions to the ushers and security, everyone goes through this training. It's really to enhance the …

Social Customer Service

App Developer’s 5 Tips That You Might Not Know About Online Privacy

I hope these five points help users understand a few tips that might not be obvious. We recommend deleting anyone from your social media platform that you don't personally know and locking down all your profiles through the platforms security settings. There are many articles written about this topic … Read …

Social Customer Service

Capita shares jump as Volkswagen extends customer services contract

Volkswagen will continue to use Capita's customer service support centre for its UK brands including Volkswagen, Audi, ŠKODA and SEAT. The support centre offers customer care and technical services over the phone, on social media and online. “The extension of our partnership demonstrates the … Read More

Social Customer Service

Empire Communities Debuts the Maverick Social Club and New King West Condo

Celebrating 25 years of building inspiring new places to live, Empire has an established tradition of creating prestigious award-winning new homes, communities and amenities and has earned a reputation for outstanding attention to detail and customer service. Since its inception in 1993, Empire has … Read More

Social Customer Service

What’s driving Global CREDENTIALING SOFTWARE Market? Stay up-to-date with emerging trends …

The research study is segmented by Types [Cloud Identity & Access Management, Social Customer Service &Contact Center Infrastructure & Others] as well as Key Applications [Electronic Credentials Storage, Background Screening, Continuing Education & Others] with historical and projected market … Read More