A.I and Customer Experience

DBS Bank And Kasisto Selected As Winners In Second Annual LendIt Fintech Industry Awards

"We have years' worth of evidence that proves implementing conversational AI in financial institutions already greatly reduces costs while simultaneously improving the customer experience," said Zor Gorelov, CEO and Co-Founder at Kasisto. "DBS has been a champion for this kind of innovation since … Read More

A.I and Customer Experience

Applitools closes $31 million funding round, will build out AI platform for visual testing, monitoring

Applitools Eyes uses AI to mimic the human eye during user interface testing to validate all aspects of the visual user experience, from colors, button sizes and placement, look and feel, graphics and text, and more. With Eyes, organizations can ensure their applications look and act correctly on all … Read …

A.I and Customer Experience

Sponsored Post-Crisis Management, Visual Media Immersion & AI: 3 Reasons to Attend AIM |18

“In multifamily, loyalty equals retention,” noted Lisa Trapp, director of customer experience at Sequoia Equities, Inc., during the AIM | 17 session on Person Centric Marketing. “Let's talk about United Airlines. Does bad PR necessarily mean that you lose customers? No. Not if we get into our renters' … Read More

A.I and Customer Experience

TechBytes with Steve Borthwick, CTO, Artesian

Finally moving on to automation, many people still, unfortunately, hold the belief that in the 'new world' Artificial Intelligence will see much of the role of seller replaced by a bot and that delivering genuinely personal customer experiences will suffer as a result. In my experience, however, this is not …

A.I and Customer Experience

Global IT BFSI Market Analysis & Forecast to 2022 – ResearchAndMarkets.com

Artificial intelligence (AI) technology is expected to penetrate further into the BFSI sector in coming years, with an objective to enhance customer experience and aid their operational processes. Automating operational processes by implementing the AI technology is likely to reduce the operational costs … Read More

A.I and Customer Experience

Microsoft, C3 IoT Announce IoT And AI Collaboration

C3 IoT platform will now leverage Microsoft Azure as the preferred cloud platform, which both parties believe will enhance the experience for enterprise customers. See also: Lockheed Martin Teams Up with SAS on Aircraft Analytics […] Microsoft and C3 IoT have announced a new partnership, aimed at … Read More

A.I and Customer Experience

Doddle launches Facebook chatbot for returns

Through AI we can reduce some of the manual work teams in store have to complete and instead allow them to focus on delivering a great customer experience.” The Facebook returns service is currently available to customers returning online purchases to ASOS, Coast, M&S, Mennace, Missguided, … Read More

A.I and Customer Experience

5 Ways AI Will Transform The Enterprise In 2018

AI-powered voice assistants, similar to Siri and Alexa, represent a significant opportunity for those in customer service, whether external or internal (i.e. help desk personnel). Not only will the addition of chatbots create a more efficient and interactive experience for the end-user, but it will also help lighten … Read More

A.I and Customer Experience

Customer service will be transformed by AI — Here’s how it’s already changed

While artificial intelligence (AI) is becoming more common, there is much hype associated with its potential. AI will eventually improve the customer experience; however, at present, it may create more problems than it solves. Here are three ways AI is already helping business with customer service. Read More

A.I and Customer Experience

Metro Bank Partners with Personetics to Launch AI-Powered Insights for Proactive Money …

By providing personalized money management features that help customers manage their finances and meet their financial goals, Metro Bank is advancing its leadership position as an innovator in customer experience and a trusted partner to its clients. Powered by Personetics' Cognitive Banking Brain … Read More