Social Customer Service

Ecommerce Internship

Nique is seeking a bright, passionate & motivated individual to join our Ecommerce, Marketing & Social Media team for a 3 month unpaid internship. By shadowing the Ecommerce team, you will gain knowledge in Social Media, Fashion, Online customer service and Ecommerce. The successful … Read More

Social Customer Service

7 Customer Retention Strategies That Leverage Social Media

What's more, a five percent increase in your customer retention rate can increase profits by 25% to 95%. Loyal, existing customers are up to 70% more likely to buy than new customers, and they spend 31% more on average. Social media is a brilliant tool that when used right will …

Social Customer Service

ICICI Bank launches Social Pay

ICICI Bank launched 'Social Pay', a service that enables Non Resident Indians (NRIs) to send money to a beneficiary in India using social media like PocketsbyICICIBank and e-mail. 'Social Pay' is available on Money2India (M2I), the bank's app for remittances. This new facility will enable NRIs to send … Read More

Social Customer Service

New Report: 88% of Callers Who Reach an IVR Still End Up Speaking with a Live Agent

79% call on the phone when contacting customer service. Live agents (voice, chat, email, social media, etc.) are still the key to a great contact center experience. 20% of customers connect with live agents by email (up from 14% in 2017), and 12% use online chat (up from 9%). And …

Social Customer Service

Facebook Continues Privacy Parade, Temkin Names CX Leaders & More News

Facebook's privacy-first campaign, after the Cambridge Analytica data scandal, surges on as the social media giant is making privacy settings easier to find. Erin Egan, vice president and chief privacy officer for Facebook, announced in a blog post that Facebook has heard "loud and clear" that privacy … Read More

Social Customer Service

No Time for Social Inc. Commits to Doubling the Size of 10000 Small Businesses by 2020

No Time for Social Inc., announced today that they have joined forces with Austin, TX based company DigitalMarketer and committed to doubling the size of … For more on No Time for Social Inc. or to find out if they can help your business grow using the Customer Value Optimization …

Social Customer Service

Furious customers say they’ve been mysteriously locked out of their Amazon accounts — and they …

Last week, a wave of Amazon customers took to social media to complain that Amazon had mysteriously shut down their Prime accounts. With Amazon's increasing omnipresence in users' lives, that means customers lost access to services such as Kindle ebooks, Prime Video, Amazon Echos, and Fire … Read More

Social Customer Service

The Zacks Investment Research Downgrade eGain Corp. (EGAN) to Sell

According to Zacks, “eGain Corporation provides customer engagement solutions. It offers web customer interaction applications, social customer interaction applications and contact center applications. The company also provides consulting, implementation and training services as well as maintenance … Read More

Social Customer Service

ICICI Bank enables NRIs to send money through social media on its Money2India app

MUMBAI–ICICI Bank, India's largest private sector bank by consolidated assets, announced the launch of a service that enables Non Resident Indians (NRIs) to send money to a beneficiary in India using social media like WhatsApp and e-mail. Christened 'Social Pay', this first-of-its-kind service by any … Read More

Social Customer Service

Future of Customer Service

WeChat's messaging platform, known as Weixin which means “micro-letter” in Mandarin, is more of a social app. A one-stop shop for networking, mobile payments and shopping, it is a super-charged app that has huge implications for the customer service industry globally. “The number of digital natives … Read More