ICICI Bank launched 'Social Pay', a service that enables Non Resident Indians (NRIs) to send money to a beneficiary in India using social media like PocketsbyICICIBank and e-mail. 'Social Pay' is available on Money2India (M2I), the bank's app for remittances. This new facility will enable NRIs to send … Read More

79% call on the phone when contacting customer service. Live agents (voice, chat, email, social media, etc.) are still the key to a great contact center experience. 20% of customers connect with live agents by email (up from 14% in 2017), and 12% use online chat (up from 9%). And …

Facebook's privacy-first campaign, after the Cambridge Analytica data scandal, surges on as the social media giant is making privacy settings easier to find. Erin Egan, vice president and chief privacy officer for Facebook, announced in a blog post that Facebook has heard "loud and clear" that privacy … Read More

No Time for Social Inc., announced today that they have joined forces with Austin, TX based company DigitalMarketer and committed to doubling the size of … For more on No Time for Social Inc. or to find out if they can help your business grow using the Customer Value Optimization …

Last week, a wave of Amazon customers took to social media to complain that Amazon had mysteriously shut down their Prime accounts. With Amazon's increasing omnipresence in users' lives, that means customers lost access to services such as Kindle ebooks, Prime Video, Amazon Echos, and Fire … Read More

According to Zacks, “eGain Corporation provides customer engagement solutions. It offers web customer interaction applications, social customer interaction applications and contact center applications. The company also provides consulting, implementation and training services as well as maintenance … Read More

MUMBAI–ICICI Bank, India's largest private sector bank by consolidated assets, announced the launch of a service that enables Non Resident Indians (NRIs) to send money to a beneficiary in India using social media like WhatsApp and e-mail. Christened 'Social Pay', this first-of-its-kind service by any … Read More

WeChat's messaging platform, known as Weixin which means “micro-letter” in Mandarin, is more of a social app. A one-stop shop for networking, mobile payments and shopping, it is a super-charged app that has huge implications for the customer service industry globally. “The number of digital natives … Read More

Only use a given social–media service if it provides valuable benefits that would be hard to replace. Use these services only for these purposes. Delete all social media apps from your phone. After all, it's unlikely those serious uses you list for a social media channel really require that you …

With a growing need for search engine optimization, website conversion optimization, content marketing, website design and social media management, Elite expanded its service offerings to include inbound marketing services and as a full funnel agency, specializes in sales and marketing alignment. Read More