Social Customer Service

Embrace the slow-media philosophy

Only use a given social–media service if it provides valuable benefits that would be hard to replace. Use these services only for these purposes. Delete all social media apps from your phone. After all, it's unlikely those serious uses you list for a social media channel really require that you …

Social Customer Service

Wake Up Alexandria!

With a growing need for search engine optimization, website conversion optimization, content marketing, website design and social media management, Elite expanded its service offerings to include inbound marketing services and as a full funnel agency, specializes in sales and marketing alignment. Read More

Social Customer Service

ICICI Bank launches social media-based cross-border remittance service

ICICI Bank Limited is the first in India and among few globally to launch a service that allows cross-border remittances over social media. Speaking on the initiative, Vijay Chandok, Executive Director, ICICI Bank said, “ICICI Bank is one of the leading players in the Indian remittance market. Read More

Social Customer Service

ICICI Bank launches social media-based remittance service for NRIs

"Social Pay embraces the medium as a way to simplify money transfers, adding to customer convenience. With this, ICICI Bank remains committed to extend its expertise in the cross border payments segment/business and the online money transfer," said Vijay Chandok, Executive Director, ICICI Bank. Read More

Social Customer Service

Grom Social Enterprises Updates All Features for Version 2.0 of MamaBear, its Award-Winning, All …

BOCA RATON, FL, April 04, 2018 (GLOBE NEWSWIRE) — Grom Social (OTCQB: GRMM) ("Grom" or the "Company"), a social media company providing a safe networking environment for children ages … The subscription models eliminate ads in the newsfeed and provides for priority customer support. Read More

Social Customer Service

Clubface-Golf.com and 59club Partner Partner

The specialised golf social network; Clubface-golf.com have partnered with industry-leading customer service benchmarking and training provider; 59club to further advance channels of communication between the golfer and club. The force behind a partnership between two organisations each famed … Read More

Social Customer Service

9 expert tips on avoiding the pitfalls of customer service

A wave of successful startups – Uber, Airbnb, and Deliveroo – have a social media element at the heart of their core business strategy. They operate primarily on social channels, and that has put other businesses under pressure to ensure they offer the same customer service. Social media platforms … Read …

Social Customer Service

Social media: the next frontier in customer service

It's all about social media right? Think again. The number of people using messaging apps overtook social networks two years ago. Globally, more than two billion log on to one of the top five messaging apps every month. In China, Tencent just announced that its WeChat platform hit a milestone …

Social Customer Service

Engage121 Celebrates 20 Years of Innovation in PR and Social Media Communications Technology

In 2018, Engage121, a social media communications software and services technology company headquartered in Connecticut, celebrates its 20th year of providing innovative and time-saving solutions for PR and marketing professionals, with a focus on small business clients. In its early years, … Read More

Social Customer Service

ICICI Bank unveils social media-based remittance service

Indian private sector lender ICICI Bank has launched a social media-based money transfer service targeted at non resident Indians (NRIs). The new service, dubbed Social Pay, will enable users to make remittances using various social media platforms such as WhatsApp and e-mail. The service can be … Read More