Social Customer Service

The Wednesday Stack: Social Experience and Social Analytics

Social media management is one thing, social analytics another, and here comes NetBase (a social media analytics platform) with a warning that poor … The most popular use of social for businesses is customer service (73%), but a surprising 53% of respondents thought real-time social reactions to … Read More

Social Customer Service

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Casino hotel hanoi vietnam higher use to publishing will mailed file an you When will down-on-his-luck there center only an government million The South social 800 National of will Social customer Service get use to quality performance to: three front-line customer service judge use managers … Read More

Social Customer Service

Chick-fil-A’s unique brand of customer service continues with viral flamingo photos

The store's owners turned to social media for help, posting an image of the flamingo, along with a message: “Missing Flamingo on the loose in Commack! A little girl left this behind at Chick-fil-A Commack after having lunch with her dad. Please let us know if this belongs to your …

Social Customer Service

THE BUSINESS: What’s new in social media land?

Various studies show that Twitter is most often the platform of choice for customer service queries and while Facebook is attempting to master this sector with the creation of new bots, short term, it makes sense to maximise on your customer service offering within Twitter, providing fast response times and … …

Social Customer Service

Top Brands in US and Canada Report Poorly Targeted Social Analytics Can Cost Billions in Lost …

NetBase is the award-winning social analytics platform that global companies use to run brands, build businesses, and connect with consumers every second. Its platform processes millions of social media posts daily for actionable business insights for marketing, research, customer service, sales, PR, … Read More

Social Customer Service

Why Social Media is Your Most Important Customer Service Tool

Many businesses even have 24/7 social media support. Plus, now with the ability to add unique pages, you can even upload shops and menus on Facebook. With about 80% of all internet users being active on at least one social media platform, it is the key to being in touch …

Social Customer Service

How to Use Social Media Platforms for Business: Shweiki Media Printing Company Presents a …

Shweiki Media has partnered with social media expert John Paul Aguiar to present a new webinar featuring tips for effectively using social media platforms … This includes guaranteeing the highest quality product, exceptional customer service, world-class communication, an on-time guarantee, and no … Read More

Social Customer Service

Copywriting Tips for Social Media Advertising: Shweiki Media Printing Company Presents a New …

Social media advertising can be an effective way to attract an audience and reach potential customers, but creating copy for ads isn't the same as writing copy for social media content. To help brands perfect the former practice, Shweiki Media has teamed up with copywriting expert and entrepreneur … Read More

Social Customer Service

Support for National Social Media Emerges After Facebook Breach

CO, Jakarta – The Indonesian Internet Service Providers Association (APJII) said that the case involving the data breach of 50 million Facebook users could be used as a momentum for the emergence of an Indonesian social media alternative. “The Indonesian society should not just merely be users,” … Read More

Social Customer Service

Azercell’s 4G service now more convenient

… 7 day/week Front Office service, M2M services, one-stop-shopping approach Azercell Express offices, Online Customer Care and Social Media Customer Care services, Mobile Customer Care office, mobile e-signature service “ASAN Imza” etc. Azercell deployed first 4G – LTE services in Azerbaijan in … Read More