Social Customer Service

Will anyone miss Wetherspoon on social media?

In a world where almost every brand aspires to be a success on social media, pub operator JD Wetherspoon and its outspoken chairman have decided to 'take a stand' against the industry … They'll suffer hugely with customer service as people will continue to complain via social and no one …

Social Customer Service

Social media for local businesses

“I want you to be an educated consumer, feeling confident, and walk out feeling more centered about your social media approach than when you arrived,” said Rego. This workshop will cover topics from posting to scheduling, quirks of the systems, providing online customer service, handling negativity, … Read More

Social Customer Service

20 New Job Openings In Fredericksburg Area

KEY RESPONSIBILITIES * Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our … Chat with us to begin the process now: ( ) KEY JOB RESPONSIBILITIES * Talks to customers over the phone, email, online chat or social media to resolve … Read …

Social Customer Service

Rock Hill Nissan and Social Media Safe Zone Association Announce Largest Used Car Sale in SC

More information about Rock Hill Nissan's partnership with the Social Media Safe Zone Association can be found at http://www.rockhillnissan.com/. About Rock Hill Nissan. Rock Hill Nissan offers an extensive selection of new and used vehicles, as well as reliable auto service and repairs. Customers … Read More

Social Customer Service

Electricity, Customer Satisfaction and Corporate Responsibility

That's partly due to the legal and social obligations that come with being a regulated monopoly, and partly due to the localized nature of water, gas and electricity service. There are important differences between utilities and other companies, but one area in common is the need to satisfy customers and … …

Social Customer Service

How Good, Clean Data Helps Businesses Earn Trust in Precise Customer Conversations

Now, as a part of Opus, we are in a great position to evaluate the future of both CRM/Customer Service and Speech/Voice technology. CRM Evolution has been run … The bright shiny objects distracted us 10 years ago as we all watched Social Media take the limelight. While Twitter officially …

Social Customer Service

How the contact centre became ground zero for AI in the enterprise

For executives, walking the store aisles has become a matter of scrutinising virtual shopping cart analytics; today, door greeters are monitoring social channels and customer service exchanges. And packed into those roles is real-time intelligence delivered immediately to those who can take action. Read More

Social Customer Service

Other Agencies Could Learn from IRS Customer Service Efforts, Report Says

The IRS's customer service initiative–in the face of years of budgetary restrictions that have translated into reduced staffing–carries lessons that other … Further, IRS employees monitored social media sites, contact centers and field offices “to identify and fix issues before they became major problems. Read More

Social Customer Service

Ditching Social Media Is Not A Smart Move For Any Business

So will this move make a flood of other brands ditch social media? The short answer is 'no' and the longer answer is 'hell no'. A more considered response would seem sensible for increased customer service burden if nothing else. Keeping some main accounts and getting a better strategy that …

Social Customer Service

Wetherspoons has ditched social media, should you?

The other great strength of social media is for customer engagement. Twitter, Instagram and the rest give a company direct, instant and relatively cheap access to its customers, 24 hours a day. Clearly this has many benefits in terms of understanding customer needs, customer service and customer … Read More