Good customer service is typically shared with friends and family, but word about bad customer service spreads like fire and it can harm your business efforts. These days, consumers are looking to Social Media to get assistance, in fact 42% of consumers are now using Social Media to express … Read …

Register of Deeds William P. O'Donnell recently reminded consumers about the various social media platforms available to them, continuing a theme of … Residents in need of assistance can contact the Registry of Deeds Customer Service Center at 781-461-6101 or registerodonnell@norfolkdeeds.org. Read More

According to this infographic, 63 percent of consumers expect companies to provide customer service via social media. Research shows: “Nine out of 10 social media users have used social platforms to contact brands directly, and more than one out of every three people turn to social media to voice … Read …

'Our newly launched chatbot is designed to use Artificial Intelligence to deliver customer service much faster than human interactions. The bot is trained … The company is focused on Social Media, Mobility, Analytics and Cloud (SMAC), Managed Services and Remote Infrastructure Management (RIM). Read More

Lauren Pfieffer, Lexington graduate of 2012, has a knack for social media, which is evident from her job as a social media coordinator for Kiehl's in New York, as well as her personal Instagram …. She also works on photo shoots, assists in developing video content, and works in customer …

He raised the concern on social media but no acknowledgment was shown from the company and his voice went unheard. Later on, he was compelled to call up the customer service team of the brand and address the problem. Finally, they lodged a complaint and the phone was delivered within …

The most listed skills on LinkedIn profiles of sales professionals in the country, however, were business development (32 percent), customer service (32 … increasing popularity of “social selling” as a sales technique, it is important for UAE sales to have “solid” social media skills in today's current climate. Read More

Welcome to the first issue of Hospitality Social Media News, where we cover what just happened in social media and what it means for the hospitality industry. Marketing tactics are ever-changing, but social media is on another level. New features, changes, and updates to the algorithms happen so fast … Read …

And, because employee engagement is so critical to excellent customer service, it surveyed the full team countrywide to get anonymous views on life in Harvey Norman. For a multi-site retailer that is totally owned by the company (not a franchise operation) it delegates much more autonomy to each store … Read …

SSP Lucknow Deepak Kumar said the gang used to advertise on social networking sites, inviting application from unemployed people willing to open customer service centre (CSC) for issuance of Aadhaar card, PAN card, income certificate, caste certificate, domicile certificate and providing money … Read More