Social Customer Service

150+ senior brand leaders join to the future of customer care and social customer service at star …

The Customer Service Summit– is a two-day event bringing over 150senior customer service and social customer care leaders together to discuss strategies for delivering effortless, efficient, and engaging customer care in an age of ever changing customer expectation. It is the only event focusing … Read More

Social Customer Service

How Hotels Can Use Mobile Apps to Boost Business

Apps can make booking, social media sharing, offering additional guest services, concierge help and local information services a singular experience, but one that's easy for the business to update, to accept customer feedback with, and simplify payments or billing queries. With so many ways for people … Read More

Social Customer Service

2 Tips to Assist Customer Service Efforts on Social Media

Good customer service is typically shared with friends and family, but word about bad customer service spreads like fire and it can harm your business efforts. These days, consumers are looking to Social Media to get assistance, in fact 42% of consumers are now using Social Media to express … Read …

Social Customer Service

Register promotes Registry’s social media presence

Register of Deeds William P. O'Donnell recently reminded consumers about the various social media platforms available to them, continuing a theme of … Residents in need of assistance can contact the Registry of Deeds Customer Service Center at 781-461-6101 or registerodonnell@norfolkdeeds.org. Read More

Social Customer Service

7 reasons organic social media remains essential

According to this infographic, 63 percent of consumers expect companies to provide customer service via social media. Research shows: “Nine out of 10 social media users have used social platforms to contact brands directly, and more than one out of every three people turn to social media to voice … Read …

Social Customer Service

In2IT Technologies launches New Chatbot

'Our newly launched chatbot is designed to use Artificial Intelligence to deliver customer service much faster than human interactions. The bot is trained … The company is focused on Social Media, Mobility, Analytics and Cloud (SMAC), Managed Services and Remote Infrastructure Management (RIM). Read More

Social Customer Service

Lex grad makes most of social media in NYC

Lauren Pfieffer, Lexington graduate of 2012, has a knack for social media, which is evident from her job as a social media coordinator for Kiehl's in New York, as well as her personal Instagram …. She also works on photo shoots, assists in developing video content, and works in customer …

Social Customer Service

Are brands becoming immune to social media rants?

He raised the concern on social media but no acknowledgment was shown from the company and his voice went unheard. Later on, he was compelled to call up the customer service team of the brand and address the problem. Finally, they lodged a complaint and the phone was delivered within …

Social Customer Service

Sales professionals in UAE lag behind in ‘social selling’

The most listed skills on LinkedIn profiles of sales professionals in the country, however, were business development (32 percent), customer service (32 … increasing popularity of “social selling” as a sales technique, it is important for UAE sales to have “solid” social media skills in today's current climate. Read More

Social Customer Service

Hospitality Social Media Marketing News – Issue #1

Welcome to the first issue of Hospitality Social Media News, where we cover what just happened in social media and what it means for the hospitality industry. Marketing tactics are ever-changing, but social media is on another level. New features, changes, and updates to the algorithms happen so fast … Read …