Social Customer Service

Why did Wetherspoons really shut down its Facebook, Instagram and Twitter? The possible …

The company's stated reasoning noted that the decision came in the midst of a range of bad news about social media: the trolling of MPs and people from …. "If you've been active in contacting us through social media, please continue to feed back at your local pub or via …

Social Customer Service

JD Wetherspoon is shutting down its social media but the complaints won’t go away

The reality is that JD Wetherspoon has got its own phone app and website, and wants to manage its customer services through those channels and face to face. There's a lot to be said for that, but it won't stop unhappy customers sharing their experiences on social media, whether Mr …

Social Customer Service

JD Wetherspoon closes all social media accounts

However, the chain has failed to attract much of a following online, with just 44,000 followers on Twitter and 100,000 on Facebook. Much of its activity on social media has been devoted to fending off complaints. Once, it took five years to reply to a Twitter complaint about slow service. …

Social Customer Service

Why JD Wetherspoon is right to call time on its social media accounts

With no obvious ROI from social media, the channels were used primarily (and indifferently according to a few responses to this announcement) as a customer service platform. We all know what that really means – customer service on social media is basically the channel manager frantically trying to … Read More

Social Customer Service

How Marketers Can Implement A Social Media Governance System

In the best firms, we see a “center of excellence” model where there are representatives from the various departments that can speak to their respective needs. At a minimum, this should include IT, Marketing, PR, Customer Service, Legal, and Risk/Compliance. If a company is supporting a social selling … Read More

Social Customer Service

How to Turn Your Ecommerce Sales from Blah to Fantastic with Social Media (INFOGRAPHIC)

The majority of consumers (87 percent) say social media helps them decide what to buy. And most of them (90 percent) try to reach out to brands via social media. It's also interesting to note how a large number of consumers (59 percent) think customer service through social media has …

Social Customer Service

Social media – effective tool for tourism companies

HCM City (VNA) – Social platforms are effective channels where online tourism firms interact with potential customers, and the travel industry must transform … Some sources that customers consult before using services include social media (60 percent), friends and relatives (48 percent) and online travel … Read More

Social Customer Service

Children’s Paralympic Committee expanding operations with Azercell’s support (PHOTO)

… 7 day/week Front Office service, M2M services, one-stop-shopping approach Azercell Express offices, Online Customer Care and Social Media Customer Care services, Mobile Customer Care office, mobile e-signature service 'ASAN Imza' etc. Azercell deployed first 4G – LTE services in Azerbaijan in … Read More

Social Customer Service

5 Powerful Ways to Keep Your Best Customers

Today the customer service approaches on social media are a great learning experience. We see how the real and authentic create an impact while the slapdash approaches look forced and uptight, which contradicts the very idea of being “social,” notified Anand Rajendran, CEO and Co-Founder of … Read More

Social Customer Service

Importance of Digitization To The Nigerian Travel Industry

Furthermore, social media, a tool for driving customer support/ engagement, cannot be overlooked. OTAs, travel agencies and hotels use it to interact with customers, resolve customer complaints as well as promote hotels and packages. The conversion is really encouraging. While for tour operators, … Read More