Social Customer Service

Top Five Social Media Practices for Restaurants and Cafes in 2018

People spend two hours a day, five years in a lifetime, and spend more time on social media than eating/drinking. Most people (85 percent), … goes a long way. Engaging with users' comments shows users that that you care about them and that you have great customer service both online …

Social Customer Service

Social medial key to business success in this digital age

She said Yelp is the most popular social media site for reviews, which means businesses should monitor mentions on social media, respond appropriately, provide fast response to social media queries, publish customer service options and train their customer service personnel. If necessary, posting … Read More

Social Customer Service

Mom turns to social media after American Airlines plane panel falls on son’s head during DFW arrival

She said she waited at a customer service desk on arrival for over an hour and a half but supervisors were too busy to help her. After tons of response to her social media posts, she later replied and said that the airline had reached out to her to help …

Social Customer Service

Eletropaulo Migrates Customer Service to Avaya Cloud

The solution also supports the use of Bots featuring integrated Artificial Intelligence technology, automation and analysis for all customer service channels including social media, and maintenance of the customer input and contextual information in the transition from self-service to live agent-assisted … Read More

Social Customer Service

North-east charity opens new social space and relaunches gift shop

The social hub also provides supported employment opportunities for people with disabilities, offering customer service experience and training. Cornerstone also offers activities such as workshops, crafts, discos, music groups, supported holidays and training opportunities. The hub, at 26a Evan Street, … Read More

Social Customer Service

EcoCash Blocked Complaining Customer On Their Social Media; Not A Great Idea

Customer support informed an incensed Maynard that he would have to use other means to get the service he had just paid for whilst waiting for a refund which would take 72 hours. I don't really understand why the support guys would urge someone to use 'other means' before they …

Social Customer Service

Transforming customer service with unified communications

Councils also face the challenge that residents' expectations of customer service have increased. With so many channels at people's fingertips (social media, phone, email) people expect to be able to contact businesses 24/7 in any way they wish, and get a speedy response when they do. Without the … Read More

Social Customer Service

How far are your customers willing to trust machines?

Almost half of us (47%) do not have confidence that the Government uses its data to provide us with better services; and 51% think most information on social media is unreliable. While we may be more cynical as this is much higher than the global average, people particularly worry about …

Social Customer Service

NBN launches fibre to the curb in two suburbs

The NBN said executive said that the company had chosen to initially launch FTTC services in a limited footprint while it works to “optimise the customer experience”. “Our decision to undertake a limited volume release means that a small number of homes and businesses will now have a new date …

Social Customer Service

Department of Homeland Security to compile a database of bloggers, journalists, social media and …

The solicitation was posted on April 3rd. It calls for “Media Monitoring Services,” and the creation of a database to track over 290,000 “media influencers” around the world, including online news outlets, bloggers and prominent social network accounts. The monitoring service would identify contributor … Read More