Customer Service

Target expands its ‘Drive Up’ service to 270 stores across Florida, Texas and the Southeast

Target runs are about to get a lot easier. The retailer today is officially expanding its new curbside pickup service called Drive Up to the first locations outside of its home market of Minneapolis-St. Paul, where it had been in pilot testing. With Drive Up, customers can place orders using …

Customer Service

Metro PCS Employee Won’t Be Winning Any Customer Service Awards #GTFO

We haven't seen a cell phone employee this cold-blooded since the Verizon guy switched to Sprint. Via worldstarhiphop. Play Video. Play. Mute. Current Time 0:00. /. Duration Time 0:00. Loaded: 0%. Progress: 0%. Stream TypeLIVE. Remaining Time -0:00. Playback Rate. 1. Chapters. Chapters. Read More

Customer Service

Retailers believe in customer service and human touch, not price war

KUALA LUMPUR: Retailers believe that offering professional customer service and a human touch in the advent of digital technology is the way to retain customers and boost sales amid concerns of customers making purchases elsewhere after they seek information from stores. Tigas Alliance Group … Read More

Customer Service

City of Fairmont Improves Performance and Service with the Sensus AMI Solution

“This initiative will help us ensure accuracy and great customer service for years to come.” Read the full case study to learn more about the City of Fairmont's Sensus AMI implementation. About Sensus. Sensus helps a wide range of public service providers—from utilities to cities to industrial complexes … Read More

Customer Service

Verint Extends Leadership in Customer Engagement with Six “CRM Service Awards” from CRM …

MELVILLE, N.Y.–(BUSINESS WIRE)–Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has again been recognized as a leader in the customer engagement market by industry analysts and media—this time receiving six “Leader” honors in the newly … Read More

Customer Service

Jöttnar Customer Service & Operations Executive

Please send a CV and cover letter to careers@jottnar.com with "Customer Service & Operations Executive Application", followed by your name in the subject line. Your CV must be no longer than two pages and your covering letter no longer than one page. Applications to be received by 25 May 2018. …

Customer Service

Cloch launches one stop shop for customer service

A new service has been launched at Cloch Housing Association which offers a one stop shop service for its customers. The Customer Connections service has replaced the press 1 or press 2 feature with three customer advisors who are on hand to answer customer calls. Cloch has recruited a new …

Customer Service

Wholesale Carrier Services Partners with Versa Networks for Managed SD-WAN and SD-Security …

“This means continuing to innovate and integrate best-of-breed solutions, like Versa Networks SD-WAN and SD-Security, into our worldwide infrastructure and, just as important, ensuring the highest quality customer experience through our global customer service and support.” “As enterprises move to … Read More

Customer Service

Customer service will be transformed by AI — Here’s how it’s already changed

While artificial intelligence (AI) is becoming more common, there is much hype associated with its potential. AI will eventually improve the customer experience; however, at present, it may create more problems than it solves. Here are three ways AI is already helping business with customer service. Read More

Customer Service

Customer service program scheduled for April 26

The Greater Hazleton Chamber of Commerce and Lackawanna College are offering an “Excellence in Customer Service” program on April 26. This workshop will provide the opportunity to learn key actions and behaviors to distinguish your organization with excellent customer service, teaching skills to … Read More