Chatbots

Guestfriend automates chatbot creation for restaurants

While chatbots might sound like an interesting experiment for restaurants and other small businesses, they probably can't devote much time or money to building them. So a startup called Guestfriend is planning to make the process as fast and easy as possible. The company has raised $5 million in … Read …

Chatbots

Doddle launches returns chatbot

Doddle, has launched a Facebook chatbot using artificial intelligence (AI) to ask customers for one or more pieces of data related to their return (a 30 second interaction) that also reduces the time a customer needs to spend in-store handing over the parcel to seconds. Upon opening the conversation … Read …

Chatbots

Chatbots are dead. A lack of AI killed them.

If a chatbot falls alone in a forest, does it make a sound? Given that basically no one uses chatbots, does it even matter? Chatbots were all the rage with the media but never caught on with developers or the consumers they serve. As Digit's Ethan Bloch has eulogized, "I'm …

Chatbots

Vonage Announces Vee a Virtual Assistant Chatbot

HOLMDEL, N.J., April 17, 2018 /PRNewswire/ — Vonage (NYSE: VG), a business cloud communications leader, has announced the launch of its chatbot, Vee in beta. The first virtual customer assistant integrated with a cloud-based unified communications solution, Vee enhances the customer … Read More

Chatbots

Vonage Launches Virtual Assistant Chatbot Vee

Holmdel, NJ: Vonage (NYSE: VG), has announced the launch of its first chatbot, Vee. A cutting edge virtual customer assistant, Vee augments the customer experience via Vonage's next-generation, cloud-native platform, Vonage Business Cloud, helping businesses to streamline management and … Read More

Chatbots

Landbot Lets Small Businesses Automate Customer Engagement on their Landing Pages

Landing pages have become a space for introducing and promoting new products and services for websites. But when visitors get there, engagement is key. Landbot.io allows you to create chatbots based on a Conversational User Interface for your landing pages to improve engagement levels and … Read More

Chatbots

5 Ways AI Will Transform The Enterprise In 2018

Despite the fact that chatbot technology has already infiltrated the consumer market, adoption has been somewhat sluggish at the enterprise level. We should, however, begin to see greater adoption of these technologies during the coming months, particularly in customer-facing industries, such as … Read More

Chatbots

Customer service will be transformed by AI — Here’s how it’s already changed

Consequently, this allows customer service staff to be freed up for more complex requests. Well-constructed systems provide a seamless connection between chat bots and staff and recognises when a customer is struggling to understand an AI's answer, AI can then transfer the customer to a human … Read More

Chatbots

Google’s new DIY AI kits could help shape the future

The “technology of the future” is constantly changing. Remember when Google Glass was the future and venture capitalists launched huge funds dedicated to financial Glass app developers? Remember when chat bots were the future and every tech company on the planet burned time and money … Read More

Chatbots

Chatbots for business

The impact AI is having on consumers is clear, but it is in the enterprise and business operations space where AI is starting to really transform our lives. One of the most exciting areas is in the development of conversational interfaces, also referred to as “chatbots.” However, this terminology does …