How the contact centre became ground zero for AI in the enterprise

Social Customer Service

For executives, walking the store aisles has become a matter of scrutinising virtual shopping cart analytics; today, door greeters are monitoring social channels and customer service exchanges. And packed into those roles is real-time intelligence delivered immediately to those who can take action.

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Social Customer Service
Will anyone miss Wetherspoon on social media?

In a world where almost every brand aspires to be a success on social media, pub operator JD Wetherspoon and its outspoken chairman have decided to 'take a stand' against the industry … They'll suffer hugely with customer service as people will continue to complain via social and no one …

Social Customer Service
Social media for local businesses

“I want you to be an educated consumer, feeling confident, and walk out feeling more centered about your social media approach than when you arrived,” said Rego. This workshop will cover topics from posting to scheduling, quirks of the systems, providing online customer service, handling negativity, … Read More Share this …

Social Customer Service
20 New Job Openings In Fredericksburg Area

KEY RESPONSIBILITIES * Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our … Chat with us to begin the process now: ( ) KEY JOB RESPONSIBILITIES * Talks to customers over the phone, email, online chat or social media to resolve … Read …