KEY RESPONSIBILITIES * Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our … Chat with us to begin the process now: ( ) KEY JOB RESPONSIBILITIES * Talks to customers over the phone, email, online chat or social media to resolve … Read …

More information about Rock Hill Nissan's partnership with the Social Media Safe Zone Association can be found at http://www.rockhillnissan.com/. About Rock Hill Nissan. Rock Hill Nissan offers an extensive selection of new and used vehicles, as well as reliable auto service and repairs. Customers … Read More

That's partly due to the legal and social obligations that come with being a regulated monopoly, and partly due to the localized nature of water, gas and electricity service. There are important differences between utilities and other companies, but one area in common is the need to satisfy customers and … …

Now, as a part of Opus, we are in a great position to evaluate the future of both CRM/Customer Service and Speech/Voice technology. CRM Evolution has been run … The bright shiny objects distracted us 10 years ago as we all watched Social Media take the limelight. While Twitter officially …

For executives, walking the store aisles has become a matter of scrutinising virtual shopping cart analytics; today, door greeters are monitoring social channels and customer service exchanges. And packed into those roles is real-time intelligence delivered immediately to those who can take action. Read More

The IRS's customer service initiative–in the face of years of budgetary restrictions that have translated into reduced staffing–carries lessons that other … Further, IRS employees monitored social media sites, contact centers and field offices “to identify and fix issues before they became major problems. Read More

So will this move make a flood of other brands ditch social media? The short answer is 'no' and the longer answer is 'hell no'. A more considered response would seem sensible for increased customer service burden if nothing else. Keeping some main accounts and getting a better strategy that …

The other great strength of social media is for customer engagement. Twitter, Instagram and the rest give a company direct, instant and relatively cheap access to its customers, 24 hours a day. Clearly this has many benefits in terms of understanding customer needs, customer service and customer … Read More

The company's stated reasoning noted that the decision came in the midst of a range of bad news about social media: the trolling of MPs and people from …. "If you've been active in contacting us through social media, please continue to feed back at your local pub or via …

The reality is that JD Wetherspoon has got its own phone app and website, and wants to manage its customer services through those channels and face to face. There's a lot to be said for that, but it won't stop unhappy customers sharing their experiences on social media, whether Mr …