Your Strategic Plans Probably Aren’t Strategic, or Even Plans
Each key stakeholder group is taken in turn to work out what an organization wants from it (an objective) and what the key stakeholder wants from it (strategic factors) e.g. customers want effective performance on factors such as price and customer service. The strategic planning team must then decide … Read …
Small Business Today: Great customer service goes a long way
A few weeks ago I wrote a story about an interesting customer service experience that my son-in-law relayed to me. After reading that story a friend of mine, Lowell Vine, sent me an email describing his experience with customer service. With his permission, I share that story with you today: …
Business notes: Heritage House Trophies and Frames has new look and name
Customer service is the most popular of all eight categories in the Black Tie Awards, which is sponsored by the Duncan-Cowichan Chamber of Commerce, and accounts for more than 40 per cent of the nominations received. “London Drugs is pleased to support the Customer Service Award,” said Clint … Read More
10 Ways to Dazzle Your Customers With an Awesome In-Store Experience
When you own a brick-and-mortar store, you can provide your customers with high-touch and personalized customer service that they would not be able to get in an online setting. You can show different product demonstrations, offer in–store VIP programs and events, reconnect with old customers, and … Read More
No communication between departments, forcing customers to repeat their enquiries to get the …
Eighty-five percent of the online population in Southeast Asia uses at least one social media or messaging app several times a day. On average, people spend three hours a day on these apps. Companies should quickly adapt to these habits and embrace the opportunity to develop a closer relationship … Read …
Spending on Cognitive and Artificial Intelligence to Grow Nearly 70% in APAC in 2021
“Automated Customer Service Agents and Intelligent Processing Automation are implemented by all the industries with a varied degree of penetration. AI/Cognitive system is one of the foundations of a digital transformation initiative and around 70% of enterprises will use AI Services by 2021,” Ashutosh … Read More
Avianor announces new vice-president of sales, marketing and customer service
She rose quickly from the engineering ranks to director of engineering, followed by program management and most recently customer service and quotations. Huberdeau has brought significant value to all departments and has been a large part of Avianor's success and growth. “MC has proven time and … Read More
GuildQuality’s 2018 Guildmaster Award Honors System Pavers as a Customer Service Leader …
SANTA ANA, Calif., April 6, 2018 /PRNewswire/ — System Pavers, the top outdoor design and remodeling company in California, the Pacific Northwest and Denver, has received the 2018 Guildmaster Award from GuildQuality for demonstrating exceptional customer service within the residential … Read More
FaxBetter Review
FaxBetter's customer support is very accessible. You can contact the company between 8:30 a.m. and 4:30 p.m. EST Monday through Friday with any issues. In our experience, FaxBetter's customer service was good. Representatives spoke with us about how the system worked, and also helped us … Read More
MTN, Airtel, Etisalat & Glo customer care number
Customer care service is very important for profit making in any business, the method and process of carrying out customer service may be different, but it is important to any business that wants to succeed. This time we are going to tell you about customer service of the most popular …