By having already invested “millions of dollars” into technology tools that help manage inventory, Nordstrom is prepared to support the use of these digital marketing tools and is able to deliver products quickly to the customer. Even better, it also reduces costs. More initiatives like that will keep a retailer … …

Councils also face the challenge that residents' expectations of customer service have increased. With so many channels at people's fingertips (social media, phone, email) people expect to be able to contact businesses 24/7 in any way they wish, and get a speedy response when they do. Without the … Read More

Raley's hit the nail on the head with its new campaign — and not just because its photos and videos highlight fresh produce. As much as we hear about consumer education, the buzzword that best encapsulates the goal in produce and grocery now is accommodation. Raley's debuted its campaign with … …

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts … Read More

Most of the chatter has been positive, although some have posted about customer service issues, including receiving order confirmation messages in Turkish. Oguz said the response in Canada so far has been "really encouraging" given the company launched with "almost no marketing." "People were … Read More

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Our thanks to Beth Mann, President and CEO of WKDZ and WHVO in Cadiz, Kentucky for introducing us to Senior AE Cindy Allen Lax (left). Lax is celebrates 25 years with Mann's company and we spoke to her and the owner of Hancock's Neighborhood Market, Mallory Lawrence, who has built …

Top brands, like the ones chosen, stand out from the crowd by offering unforgettable customer experiences. They're differentiating their business, disrupting their industries and they're achieving legendary results with innovative and transformative Customer Service strategies. Oracle is recognizing 39 … Read More

Customer service employees from BMO and other big banks have told Go Public that when they increase customers' lines of credit, they earn points towards sales targets, and that sales determine bonuses. BMO wouldn't comment on whether or not that happened each time someone raised the limit on … Read More

FILLING out paper forms will soon be a thing of the past for some transactions in Queensland Transport and Main Roads customer service centres. Transport and Main Roads Minister Mark Bailey said the rollout of paperless applications would make it faster and easier for customers to complete their … Read More