Meet the Brit in charge of fixing NYC’s subway
At its centre is the word "customer" encircled by the directives "plan, focus, do, review". This mantra, he says, will help reorganise the ranks of the transport authority around customer service, although he is keeping mum for now on his ultimate designs. It's those customers – the millions of harried …
Council suggests town hall to address mail service complaints
Many of the complaints aired Wednesday during a meeting of the Council resembled those raised in 2015, when Lara DeLaney, now vice mayor, handed Davis 11 pages listing missed deliveries, lost mail, poor customer service in the lobby and mail that arrived late. In 2015, the Council reached out to … …
Hoping ‘to grow’ customer service
John Harris, pictured here, and his wife, Trisha, are the new owners of Sears in Ontario. Larry Meyer | The Argus Observer. Facebook · Twitter · Email; Print; Save. ONTARIO — John and Trisha Harris are the new owners of the Sears store in Ontario, having just purchased it from …
Five things your airline should never say
O'Flahavan is a customer service writing expert who runs a boutique business called E-Write, based in Silver Spring, Md., which helps travel companies recast their letter template libraries into shorter, easier to read and "modern-sounding" emails. Her clients have included Virgin America, Air Canada … Read More
Prestige Jayco Geelong owners John and Joan Spence celebrate 30 years in business
“Mum and Dad have always enjoyed providing a quality product to our customers and they've never lost sight of how necessary it is to have a dedicated team that works together to provide the best customer service possible. “Mum and Dad are still showing the same passion and drive required …
IKEA shoppers stuck in car park after Reading store evacuated
However, staff working in the control room of Royal Berkshire Fire and Rescue Service denied they had received any calls to reports of a fire at the store. @JustLynsey posted on Twitter: "No information, no one in the store knows why we were evacuated, no one in customer service does …
Sidekick at your service
"In terms of customer service, there's one point of contact – if there are any issues, I take care of it," she said. "It takes all the … In addition to coordinating individual tasks, sidekick helps homeowners get regular services – like pruning, landscaping and snow removal – as well. …
GHS directs health facilities to paste roster of doctors, nurses
But the Director General of the Ghana Health Service, Dr Anthony Nsiah-Asare said the roster will allow anyone who visits the hospital to know the number of doctors and number available to serve them at any point in time. “We are also trying to let every health facility have a …
Employees should know that all are responsible for sales
The person who answered the customer service call did not identify herself. I had to ask her name. As I politely explained the situation sharing the customer number and attempting to share the order number, she immediately said, “Well you can't expect immediate shipment.” And the she said “I don't … …
Same company, new name
DOBSON — Surry Telephone Membership Corporation customers might soon notice a different look to their bills, or to service vehicles driving around the area. That's because the firm has changed its name and logo to better reflect its expanding use of new technology, the company said. ”The updated … Read More