“Hopefully they can keep up with the strong motivation, customer service,” Mr. Aronhalt said. The popular fast-food eatery opened in Warrenton on Jan. 30, 1971. Welburn Management purchased the Warrenton franchise in June 2016. The company owns about 30 others in Virginia, Maryland and … Read More

Earlier this week, a customer service representative using T-Mobile's Austria Twitter account wrote that reps for the company can view the first four characters of a customer's password. “The customer service agents see the first four characters of your password. We store the whole password, because … Read More

Austin Energy is amid a reckoning of its customer service policies, after initially dismissing accounts of meter reading problems that spiked the September bills of thousands of residents citywide. Since then, the utility has acknowledged it was too slow to see the billing problems, refunded customers and … Read More

Your company is a subsidiary of Lufthansa and prepares in-flight meals for some 300 airlines. What's the scope of operations in the region you handle? In North America, we have about 40 customer service centers located in or near airports, where our teams do all the cooking and prepping from …

Sidhu compares the technology to the kind of customer service that people get from private industry. “Customers of Amazon have confidence that Amazon is going to fulfill the order… that's what we're doing for customers of law enforcement,” he says. “Who are law enforcement's customers? They're … Read More

Passionate about a rare opportunity to help craft the future of customer service in travel? Are you a Product Manager that is passionate about building great products and loves technology? HomeAway is an exciting, international, profitable company that is transforming the market to become the world's … Read More

As consumer demand for greater availability and instantaneity in customer service increases, perceptions on the use of virtual agent like chatbots shift. As Leticia Kyoto, head of AI and emerging technology at Accentia summed up, “Customers want an answer, they want their problem solved, and if a … Read More

"When you are trying to grow from $25 million to $75 million, it's about how you can scale as fast as possible. You are trying to reduce the sales cycle from 12 months to 90 days with a junior person getting paid $45,000. You also have to deliver consistently excellent …

"I saw nearly $800 had been withdrawn without my consent," she said. “There were at least 10 posts showing withdrawals of $35, $44, $800 and so on.” Brooks called E-ZPass customer service and was told there were problems with the computer system. Brooks asked for a refund, but was told …

Best Buy Co. Inc. said Thursday that some customer payment information may have been compromised in a data breach at the vendor Best Buy relies on for its online chat-support service. The Star Tribune reports on the news, which follows disclosure by Delta Air Lines Inc. and Sears Holdings — …