Over the last several years, Zendesk has been making the transition from a company that caters mostly to small businesses to one with larger enterprise customers — and their revenue reflects that. The company announced it has crossed the $.5 billion annual run rate since its last earning report in … …

For some industries that rely on near-constant access to Instagram data — think customer service or brand marketing — these limits can make it difficult to keep up with customer complaints or posts. [Kurt Wagner / Recode]. Tesla is starting its second quarter in a defensive crouch: Its semiautonomous … Read …

J.D. Power is well-known in the United States, offering up annual results for customer satisfaction and reliability surveys, although some say they should be taken with a pinch of salt. J.D. Power is now doing surveys in the UAE, and they've just released their 2018 UAE Customer Service Index (CSI) … …

Tele2 Netherlands said it's started a pilot project with customers to help improve its 'Mijn Tele2' customer service app. Around 1,000 customers will test the updated app before it's rolled out across the base. The update comes with a "conversational user interface", according to the operator, in order to … Read …

Customers will use social media to complain about everything—they complain about their frustrations with work, they complain about their crazy relatives, and they complain about poor customer service or bad experiences with brands on social media. Not only will they complain to their friends and … Read More

Using the Attunity solution, the Company's IT team can now analyze and deliver complete views of its customer data for various business units. These groups can leverage the improved profiles to provide better customer service, enable cross-sell opportunities and be even more responsive to customer … Read More

What began as stop-and-go email chains and in-person appointments has quickly transitioned into a variety of real-time, peer-to-peer channels for customer satisfaction service inquiries. With more opportunities to ping or tweet at brands, the consumer-to-business relationship is increasingly fluid and … Read More

Customer service excellence is one of the key critical components for any business to thrive in the market. This fact stays constant for every industry in the market and is what drives the success of the businesses in the long run. With regards to the food industry, customer service matters …

Eden Valley Hospice, which provides care for adults with life limiting illnesses from North Cumbria, is located close to Story Homes' 'The Ridings' development and so the Story Homes Customer Service employees decided to take the opportunity to incorporate some local charity work into their corporate … Read More

MKM's branch in Kirkcaldy has won top prize for 'Excellence in Customer Service' at the Fife Business Awards ceremony. The Excellence in Customer Service award celebrates those businesses who “demonstrate excellence through their customer service objectives and strategy, business performance, … Read More