Skyscanner adds no-fee train booking feature to app
The new train service is powered by Trip.com, the international travel booking service owned by Skyscanner's parent company, Ctrip. Trip.com will also facilitate bookings and provide 24-hour customer service. "Being part of the Ctrip group allows us to take advantage of elements of Ctrip's technology … Read More
Matts Monitors – A “Customer Service Focused” Company.
Matts Monitors Ltd was formed in 2013 as a privately funded limited business and specialises in process analysis and monitoring, roadside air quality monitoring, CEMS, construction monitoring and indoor air quality monitoring. The Matts Monitors team have a wealth of knowledge with over 60 years … Read More
How Consumer Expectations For Service Are Changing
Today's customers won't settle for brands, retailers and organizations that offer limited or restrictive services. Instead, they'll seek out companies who recognize their needs and offer seamless assistance when or—better yet—before support is needed. In a digital marketplace full of viable competitors, … Read More
Rest Industry Super launches new brand
"We have a huge data transformation project happening at the same time, in order to gain a better understanding and knowledge of our customers through data and insights. We use MaritzCX, a customer service platform that supports our VoC program, and we also use Marketo, which we're optimising … Read More
Heavy Turnover? Six Easy Ways to Spur Happier Agents
Despite serving as the heart of customer service teams, agents are less engaged in the workplace than ever before, contributing to a turnover rate of nearly 50 percent. Losing employees is also an expensive process as it can cost a single contact centre more than US$300,000 a year to recruit …
End of an era as Sue retires from Manx Gas after 45 years’ service
'It goes back to being raised to respect my elders.' The appointment three months ago of managing director Mr Plenderleith brings the total number of MDs that Sue has seen at the helm of Manx Gas to five. 'First impressions of Mr Plenderleith are good, he is definitely customer service …
Customer Service Representative (2 Posts)
Your Print Partner is a specialist large format printer, designing and producing eye-catching branding solutions for a wide range of clients. Our diverse range of printed products includes everything from Feather Flags and Street Branding to POS Displays and Exhibition Graphics. All of these products are … Read More
ADT Customer Trains Dogs to Escape Fire Through Doggie Door
The security system signaled ADT's Customer Care Center in Rochester, NY where Dispatcher Bob Duerr followed up. “When the ADT guy called me, I said it was a real fire and to send first responders,” said Campbell. “I was concerned about my dogs and if they would follow their training …
Georgia Power customers to see $25 credit on April bills
ATLANTA, April 3, 2018 /PRNewswire/ — The first of three $25 credits for the Vogtle nuclear expansion will be applied to Georgia Power customers' bills beginning this month. $75 in total 2018 bill credits, or $188 million overall, were approved by the Georgia Public Service Commission (PSC) as part of … …
Criminal justice center designs focus on efficiency, customer service
For the Sheriff's Office, it means utilizing modern technologies to improve inmate services and keep costs down. And for the city as a whole, it means taking a collaborative approach to cutting down on crime. courthouse-rendering-inside-040418-15col.jpg The interior of the Marion County Courthouse will … Read More