Indian Overseas Bank launches IoT-based customer service app
As part of the second initiative, when a customer visits the bank they will be provided a tablet containing a web responsive application in which they can submit their feedback. 'Happy' and 'Unhappy' emoticons will be displayed on the customer service application. A team of dedicated customer service … Read More
Comfort Systems Announces New Board Member
Mr. Sandbrook brings an understanding of the industry coupled with new perspectives on best practices in client service, employee development and financial management. Mr. Sandbrook, age 60, has served as President and Chief Executive Officer of U.S. Concrete, Inc. since August 2011. From June … Read More
Kentucky Deferred comp expands service hours
The Kentucky Public Employees' Deferred Compensation Authority (KDC) has expanded its customer service phone hours to 11 p.m. weekdays, it said in a news release. Current participants, as well as those eligible to participate, can now call 1-800-542-2661 (or 502-573-7925) from 8 a.m. to 11 p.m. … Read More
T-Mobile US does not store customer passwords in plain text
This week, T-Mobile Austria admitted that it stores part of customer passwords in plain text. “The customer service agents see the first four characters of your password. We store the whole password, because you need it for the login for mein.t-mobile.at”, a T-Mo Austria rep explained. Many T-Mobile US … Read …
B2B vs B2C Differences in Customer Service Interactions
TeamSupport is the customer support solution designed for business to business (B2B) enterprises. Our collaborative, customer-focused help desk software helps you increase customer satisfaction, reduce support costs, and better understand your customers. Native integration with CRM and developer … Read More
Library director, board seek input on programs, services
The survey asks people to rate the following library services as either excellent, good, fair, poor or don't know: Customer service, collection (books, DVDs, music, newspapers, etc), programs, online services, inter-library loan, library policies, computers and printers, internet access, facilities and hours of … Read More
Canadian Mercedes Dealership Caught On Dashcam Taking Customer’s AMG On Ice Cream Run …
This is certainly not the first time we've seen dashcam video of dealership techs doing stupid, embarrassing, or disrespectful things to or with customer's cars, and I suspect it won't be the last. Daniel Shiekhan took his Mercedes-Benz S63 AMG in for a transmission service to a Toronto-area … Read More
T-Mobile Stores Part of Customers’ Passwords In Plaintext, Says It Has ‘Amazingly Good’ Security
… 4 characters of your password can make it DEAD EASY for an attacker to figure out the rest.” T-Mobile doesn't see that as a problem because it has “amazingly good security." On Thursday, a T-Mobile Austria customer support employee made that stunning revelation in an incredibly nonchalant tweet. Read …
Consumer Groups Plan Complaint Over Facebook’s Facial Recognition
Data pilfered may have spanned names, credit card details and other important bits of personally identifiable information. There's a common thread that runs through the roster of companies that may have been exposed. Best Buy said it was hit by the same breach because the firm used customer service … Read …
E-ZPass to refund customers following software glitch over the weekend
Brooks said she contacted E-ZPass customer service Monday after seeing those withdrawals from her account. “They said yes we know, there's a computer error,” she said. “We're working on it. We're going to get you your money back, don't worry about it." Fast forward three days, when her sister called … …