How business alliance networks can help global companies manage customer satisfaction
"What we're talking about is total visibility of every customer interaction with a company and its business partners, whether a transaction with the customer is happening in sales, marketing or customer service," said Mayank Bawa, CEO and co-founder of WorkSpan, which provides a business alliance … Read More
How To Never Lose A Customer Again
Are You Better At Customer Service Than Your Dentist? In his book, the first example that captured my attention is the experience he had with a new dentist. Joey not only shares the emotional roller coaster of a dental appointment, but he illustrates the contrast between your typical dentist and …
Qualtrics Named Winner of 2018 CRM Service Awards for Second Year in a Row
Recipients of the CRM Service Leader Awards are determined through an extensive process and proprietary rating formula. The editors of CRM Magazine survey leading industry analysts and consultants for their impressions of the vendors' offerings, company direction, customer satisfaction and overall … Read More
Jumia spices up customer service with new food delivery app
Jumia Food has unveiled an app to grow its online food delivery business and improve customer experience. The improved platform … “We are committed to delivering the best digital services to our customers, while guaranteeing speedy delivery of food to your locations. Improving our App is part of our … Read …
9 expert tips on avoiding the pitfalls of customer service
Despite its maturity, there are still many failures in customer service in 2018. Why are these still occurring and what are the best future-proof solutions? To find out, Raconteur asked dozens of C-suite executives and senior business leaders. Here, in their own words, is what they said: … Read More
Social media: the next frontier in customer service
A one-stop shop for networking, mobile payments and shopping, it is a super-charged app that has huge implications for the customer service industry globally. “The number of digital natives in China is growing rapidly and they bring with them changing lifestyles and consumption patterns which are well … Read More
Why customer service should be a priority in B2B markets
Helped by technology, companies that serve consumers have made great strides in customer service in recent years. Those that serve other businesses, however, have lagged. According to McKinsey, while business-to-consumer (B2C) companies enjoy an average customer service score in the 65 to … Read More
Biz Buzz: April 4, 2018
Networks Unlimited, a Grand Junction-based information technology services and support company, grew its technology staff by five positions, with plans to add at least … Networks Unlimited President Mark Swain attributes the growth and accolades to customer, staff and a focus on customer service. Read More
Stop spending so much for car dealers, Awoof Car Auction Service simplifies the process
With over a decade of combined experience, we offer unbeatable prices, unparalleled customer service, and an unquestionable commitment to make every customer a customer for life. Our 50% down payment offer has ended due to volume of request and we will back with that offer again in June, 2018. Read …
Ford to launch new direct parts sales operation – Parts Plus
Operated by Ford, the 84 Part Plus Centres planned will have defined customer focused territories and improved service levels. The first Parts Plus Centre opens this summer, with each Parts Plus Centre selected and created to ensure there is customer service continuity from the current Ford Dealer … Read More