Commercial tire exec offers tips to fleet shop managers
Running a successful tire business requires commitment from a dedicated team focused on excellent customer service every step of the way. As a shop that is working to grow your own revenue stream, never forget that the truck waiting to get into your shop is more than just a customer …
CapitaLand malls to offer all-in-one e-pay service
CapitaLand president and group chief executive Lim Ming Yan said: "Ultimately, we want to create a seamless experience, where it is easier for our shoppers to find what they want, pay for the item in any preferred mode of payment, be rewarded instantly with STAR$ and enjoy better customer service … …
Bot-ched security: Chat system hacked to slurp hundreds of thousands of Delta Air Lines, Sears …
Hackers have swiped sensitive personal information held by two of the best known companies in the US – after malware infected a customer service software maker. Both Sears and Delta Air Lines said Wednesday that hundreds of thousands of customers' payment card numbers, expiration dates, and … Read More
Customer service employee accuses AT&T of disability discrimination
HUNTINGTON — A customer service employee is suing AT&T, alleging disability discrimination and intentional infliction of emotional distress. Corey Ferrell, of Huntington, filed a complaint March 9 in Cabell Circuit Court against AT&T Services Inc., alleging violation of Article VIII of the West Virginia … Read More
McEwen Funeral Home in Monroe honored for customer service
J.D. Power and Associates named the Monroe location of McEwen Funeral Home the top funeral home location in customer service for 2017 in the middle south. The award is based on exemplary performance in service excellence and customer satisfaction. Read More
Mall of America embracing chatbot to boost retail customer experience
"In today's climate, adapting to customer's wants and needs is a requirement for every retailer. To be able to cater to a growing number of consumers and their needs, retailers need technology to scale their service in a consistent and efficient manner," Cruz told Retail Customer Experience in an email … …
Ryan Receives the International Service Excellence Award; Marks the Sixth Year Firm Has Been …
DALLAS, April 5, 2018 /PRNewswire/ — Ryan, a leading global tax services and software provider, has received the prestigious 2017 International Service Excellence Award from the Customer Service Institute of America (CSIA), a member of the International Council of Customer Service Organizations … Read More
Data breach at service provider hits thousands of Sears, Delta customers
A data breach at a customer services provider with a name that looks like a misprint, [24]7.ai, may have exposed the data of thousands of Sears department store and Delta Air Lines customers last fall, the companies disclosed this week. [24]7.ai refused Thursday to name other companies that could be … …
SMG Introduces Advanced Customer Service Training Program
We are pleased to announce another SMG exclusive training program available to all facilities – Advanced Customer Service! SMG is committed to delivering amazing customer service at all of our venues and this training class explores the finer nuances of interacting with our customers and truly … Read More
Work from home: Williams-Sonoma is hiring customer service associates in 5 states
Previous customer service experience is preferred. Here's the deal: Although this is a stay-at-home job, you need to live within 90 minutes of the company's customer care center to attend some meetings and training. You must also have a desktop or laptop computer, high-speed internet and a phone … Read More