For enterprise executives, conversations about digital strategy, DevOps, automation and machine learning come down to one question: “What's the end game?” These innovations should lead to leaner organizations that deliver higher-quality products with a focus on predictive analytics. Which is to say … Read More

OLDSMAR, Fla., April 5, 2018 /PRNewswire/ — Spectrio, one of the nation's leading end-to-end technology-enabled audio and video marketing companies, has innovated top tier marketing services aimed to increase customer satisfaction and drive sales in QSRs and restaurant concepts across the … Read More

In a warning just issued against the company "following a pattern of consumer complaints alleging delivery and customer service issues with the business," the BBB says it's received received ten consumer complaints related to Stashbox since the start of 2018 — although there are only five complaints … Read More

There's a lot of hype these days around disruptive technologies and it can be difficult to truly understand what's real and what's not. That's why we've created Beyond the Hype – a podcast dedicated to helping you cut through the noise and marketing hype by interviewing the world's leading industry … …

Maryli Karske, a customer consultant who has worked with Ralph Lauren and Burberry, says the first step for founders is to accept that they may not have all the answers themselves. “At most startups, the CEO usually decides on a customer care strategy, along with everything else,” she says. That's …

Today, I'm going to share a list of customer service "baby steps." These are quick-win improvements you can make that won't cost a lot or take too much time to show results; stuff you can dig into right away that will improve your customer experience and elevate the quality of …

Latin America's largest electricity distributor Eletropaulo has signed a five-year contract with Avaya to migrate its customer service platform to the cloud. The agreement provides for the implementation of more than 800 positions of the Avaya Oceana system. The cloud migration project was designed to … Read More

'As a customer service organization, our team in Tulsa is dedicated to supporting our subscribers,' said Karen Modlin, corporate spokeswoman for DISH Network, in a statement. 'Several factors, including changes in technology and enhanced online resources, have reduced the volume of calls and … Read More

This webinar dives into findings from the Genesys State of Customer Experience report, based on a poll of 2,000 consumers and 1,300 businesses across the globe. The report highlights the disconnect between consumers and businesses across customer service expectations, technology preferences … Read More

Current participants, as well as those eligible to participate, can now call 1-800-542-2661 (or 502-573-7925) from 8 a.m. to 11 p.m. Monday through Friday for all their customer service needs. “Today more than ever, businesses need to grow to meet their customer needs, and one need we have seen is … …