For at least a week, many Amazon customers have complained on social media that their Prime accounts — the ones that people pay for — were either locked or closed with little … Extremely poor customer service from @amazon @AmazonHelp locked out of Amazon Prime for 7 days with no …

In a statement an Amazon spokesperson writes, "Customer trust is one of Amazon's top priorities. To protect that trust, we take a number of actions, including closing accounts that have violated our policies." Those affected can contact Amazon customer service, Amazon says. Liles contacted Amazon. Read More

Now that social networks have become a mainstream form of communication, 78 percent of companies now say they have dedicated social media teams. Most marketing or social media teams have roles such as content creator, designer, ad specialist and customer service representative. However, with … Read More

As C-suite executives, we care deeply about what consumers want and need and how we can meet those desires better than our competitors. Consumers are in control and own tremendous power via their social voices. They drive the demands for innovative digital customer experiences. First it was … Read More

Upon contacting Amazon, customers have been given different explanations as to why their accounts have been deactivated. Some claim customer service representatives couldn't give them a clear answer, while others were told they had violated Amazon's terms of service without being told exactly … Read More

Ironically, the latest next big thing is one of the oldest lessons in the book – customer service. When I started RAM Tracking in 2004 I made a conscious decision to position the company as an online-first vehicle tracking provider. We invested in our website, social media, email marketing, PPC …

EcommerceBytes wrote about the incident on Sunday, and after a backlash on social media, other tech publications began to pick up the story. Business Insider, which didn't quote Amazon, was … Thank you for contacting Amazon Customer Service. We have reviewed your account and confirmed it was … Read More

This time we are going to tell you about customer service of the most popular mobile and satellite TV service providers in Nigeria. You will find out MTN, …. The companies create new convenient methods of communicating with customers, such as online chats or special pages in social media. Support … …

Nique is seeking a bright, passionate & motivated individual to join our Ecommerce, Marketing & Social Media team for a 3 month unpaid internship. By shadowing the Ecommerce team, you will gain knowledge in Social Media, Fashion, Online customer service and Ecommerce. The successful … Read More

What's more, a five percent increase in your customer retention rate can increase profits by 25% to 95%. Loyal, existing customers are up to 70% more likely to buy than new customers, and they spend 31% more on average. Social media is a brilliant tool that when used right will …