If they are not quick to react to negative reviews and activity on social media, they may find themselves struggling to stay ahead of a younger competitor with great customer service and their finger on the social media pulse. However, it would seem that brand loyalty is not entirely dead, …

Review your social customer service – there's no getting away from it, social media is here to stay. Increasing numbers of people are relying on the world's largest social media networking sites to source information, find out what others have to say about products and services and even air grievances. …

“It has been my life's work to help children and families in difficult circumstances,” Cannon said. “I am proud to lead such a dedicated and hardworking workforce at such a critical time in Erie County. In my role, I hope to strengthen community collaborations and improve customer service.”. Read More

… and the community will be invaluable in creating a Social Services Department that is more responsive, responsible and ready to serve our community," Poloncarz said in a statement. Cannon said she hopes to strengthen community collaboration and improve customer service in her permanent role. Read More

BUFFALO, NY– Erie County Executive Mark Poloncarz announced Tuesday that he is appointing Marie Cannon as Commissioner of Erie County Department of Social Services. Cannon was serving as acting Commissioner since December 2017 and prior as First Deputy Commissioner of Social … Read More

Over the years, the digital revolution has seen a rise in customers demanding a better experience from companies. The ease with which terrible experiences of customer service can be shared on the numerous social media platforms available today has forced many companies to treat their customers … Read More

Indians traditionally do not like to speak to appliances – no voice mail, no answering machines, and definitely not those dreaded customer service voice portals. But Alexa and her counterparts are rapidly bringing us out of our shells. Formal opportunities for marketing are still emerging, but globally, … Read More

There is no 'one size fits all' for management of brands on social – that's why Virgin Trains divides it into different workstreams, run by people with different skillsets. PRWeek persuades the transport operator's head of social media customer service and its head of social content to reveal what it's …

The Customer Service Summit– is a two-day event bringing over 150senior customer service and social customer care leaders together to discuss strategies for delivering effortless, efficient, and engaging customer care in an age of ever changing customer expectation. It is the only event focusing … Read More

Apps can make booking, social media sharing, offering additional guest services, concierge help and local information services a singular experience, but one that's easy for the business to update, to accept customer feedback with, and simplify payments or billing queries. With so many ways for people … Read More