You are looking for a customer service offering that delivers superior service level, a simple implementation process, and access to real-time data. You want to reduce the average handle time per call by as much as 25% while increasing quality of service and improve efficiencies, reliability, and customer … Read More

Robert Byrne, senior manager of consumer insights for research firm Technomic, presented on what drives loyalty beyond the loyalty program during CSP's Loyalty Forum, which was held March 27-29 in Chicago. Byrne said customer service is the key driver behind convenience-store visit satisfaction, … Read More

“The acquisition also includes proprietary order management and visibility technology that features real-time tracking and a customer service portal for rapid response and resolution. This technology will serve as the ultimate tool for customers who are seeking greater shipment visibility and customer … Read More

Richmond Gas Works customers will see a 10 percent drop in their monthly bill beginning next month. … Richmond Mayor Levar Stoney proposed increasing the natural gas distribution and fixed customer service charge by 3.25 percent in his budget pitch to the Richmond City Council last month, … Read More

One example of this is UPS, which is consistently rated as the parcel delivery service with the best customer experience. UPS has built a culture of customer service, entrepreneurship, and safety. It encourages all employees to step up as leaders and has a strong track record of promoting from within. …

The DISH Network's customer service center location in Bluefield has been laying off workers. There have been no specific numbers on how many people have been laid off. Representatives with DISH Network tell 59 News that these jobs were no longer needed. We have reached out to their office in … …

One customer says: “Took my 16-year-old son here for tuxedo rental for his junior prom and received the most fantastic and attentive care. We required special care and custom combination of pieces to make my son look his best and the staff over-delivered. Then, with all that, they offered a …

The researchers – Gerben A. Van Kleef from the University of Amsterdam, Arik Cheshin from the University of Haifa, and Adi Amit from the Open University of Israel – used video, voice recordings and text to simulate customer service experiences. They included either an intensely sad display from the … Read …

CHARLESTON — The state Supreme Court has been asked to decide how to count utility customers in a Harrison County case involving the Greater Harrison Public Service District's 26 percent sewer rate increase. The issue stems from an amendment to West Virginia Code in 2015. In the amendment … Read More

Apple on March 29 introduced Business Chat, an online service that's still in beta test, but provides a way for consumers to communicate directly with companies via the Messages app on their iPhones and iPads. Business Chat is launching first with 10 well-known corporate brands, which Apple plans to … Read …