Customer Service

5 Important Customer Service Training Skills

It is important to use the best resources you have to ensure that your products or services are of the highest quality. However, the success of your company relies on the effectiveness of your customer service. If you want to achieve sustainable business growth, your aim should be to leverage …

Customer Service

Hamilton utility customers: City is offering you an incentive to switch to e-billing

If you already have agreed to receive electronic payments or sign up for AutoPay, through which bills automatically are paid electronically, you automatically will be entered for the iPad Mini 4, said Darla Bokeno, the city's customer service superintendent. Those who sign up for both programs each will … Read More

Customer Service

3 Ways to Reduce the Cost of Customer Support Operations

What if you could reduce your support costs and drastically improve your overall customer experience at the same time? New customer support technology has made it simpler to automate and enhance your company's support operations in a way that boosts internal efficiency while saving you money. Read More

Customer Service

Apparel retailers invest in online experience, customer satisfaction

This information will allow them to improve their personalization and customer service efforts. As the millennial clothes shopping experience continues to blur the lines between online and brick-and-mortar, finding ways to creatively interact with the customer becomes more and more valuable. Retailers … Read More

Customer Service

The Agony of X2C: Last Mile Delivery

The company's API allows e-commerce shoppers to schedule the precise hour of delivery, and permits rescheduling without having to contact a seller's customer service department. The San Francisco based company showcases a community feature that eliminates the need for multifamily building … Read More

Customer Service

Amazon prepping Whole Foods pick-up service, claims report

This new Amazon move, however, features a twist: the pickup location would be available to third-party retailers as well, claims the report, which cites a job listing as its source. The ad is for a finance manager to be involved in a "Whole Foods delivery and pick-up service on the …

Customer Service

Spectranet data plans, mifi, devices, subscription & customer care

Those of you who wish to use high-quality 4G LTE connection might wonder which Spectranet data plans are worth checking out. Let us talk about this company, learn about its subscription requirements, free night browsing, devices, WiFi and MiFi connection as well as services you can expect once you … Read …

Customer Service

Tech Mahindra Receives 2018 AT&T Supplier Award

The company is being recognized for its outstanding contributions across a broad scope of selection criteria, including supplier diversity results, creative cost management solutions, teamwork, customer service, product/service performance and sustainability. “Over the last year, Tech Mahindra aligned … Read More

Customer Service

HSA Administrator SelectAccount Takes Customers ‘Further’ with New Name, Brand Identity …

Eagan, Minnesota, April 02, 2018 (GLOBE NEWSWIRE) — SelectAccount, a leader in health care spending account administration with more than $1.2 billion in assets under management, plans to take its 20,000 clients “Further” with a new name and brand identity. Going forward from April 2018, … Read More

Customer Service

PNB fraud crisis: Lender rushes to assure, says customers’ money safe with us

Further, PNB said it has undertaken measures to strengthen internal audit control mechanisms and looking at technology interventions to enhance customer service and customer responsiveness including automating customer response mechanism. Regarding a query on safety of customer's money, … Read More