Take Your Business’s CX to the Next Level in 2018 With These 6 Trends
Let's face it, people typically don't like dealing with customer service. The hold times, the generic questions (and answers) given by the Customer Support Representative (CSR) are enough to turn off most customers. By personalizing the customer service experience, businesses can drastically improve … Read More
Travel chatbot service shifts focus to travel management companies
"Selling to a few, selected TMCs worldwide will allow us to focus stronger on building an innovative product rather than making sure we have strong customer support that can cover hundreds of small business clients." The company plans to keep its existing platform open, but it will not invest in …
Delta says online chat cyber security breach put some customer payment info at risk
Delta Air Lines said Tuesday that a cyber security breach involving an online chat service it uses put some customer payment information at risk. Atlanta-based Delta said it was notified of the “cyber incident” March 28 by online chat service provider [24]7.ai. From Sept. 26 to Oct. 12, 2017, “certain … …
Beatport Acquires DJ Streaming & Subscription Service Pulselocker to Boost Its Own Streaming …
But the process of integrating with the large DJ software and hardware manufacturers took years to establish and the company ceased operations in late 2017, leaving customers unable to access content since. By way of Beatport's user base, when Beatport launches its new subscription service later … Read More
Scammy phone company Centurylink: “No one can sue us because we don’t have any customers”
Centurylink is a giant, scammy telco notorious for larding its customers' bills with fraudulent charges, and instructing its customer service reps to do everything possible not to waive those charges; they also open fake accounts in their customers' names, a la Wells Fargo, and then rack up charges against … Read …
3 Ways Amazon Has Raised the Bar on Customer Experience
When Jeff Bezos explains why Amazon has become one of the most successful companies on the planet, it's not his own genius he touts or any innovative technology. It comes down to one basic principle: outstanding customer service. This is echoed in his brand promise: to become “Earth's most … Read …
Herman: Fred Cortinez, customer service rep extraordinaire, has died
ken herman In this Aug. 30, 2012, file photo, Fred Cortinez, age 95 or 96 (records and family sources conflict), chats with a customer at the H-E-B grocery in Hancock Center where he was still working eight-hour shifts bagging groceries and helping customers. KEN HERMAN / AMERICAN-STATESMAN. Read More
Bill Would Create Federal Customer Service Standards
A pair of lawmakers want federal agencies to provide more consistent—and better—customer service for the millions of people who interact with them on a daily basis. In an effort to improve the government's dismal customer experience, Reps. Barry Loudermilk, R-Ga. and Gerry Connolly, D-Va., … Read More
Mouser Electronics’ Service Excellence Honored for Sixth Straight Year
DALLAS & FORT WORTH, Texas–(Business Wire)–Mouser Electronics, Inc., the authorized global distributor with the newest semiconductors and electronic components, is very proud to announce that it has received the prestigious NorthFace ScoreBoard AwardSM from the Customer Relationship … Read More
Customer Service & Marketing Assistant – (REQ22918)
Scientific American is looking for a service oriented marketing assistant with excellent communication skills and a collaborative mindset. The Customer Service & Marketing Assistant will provide online/website customer service and assist Marketing team leaders with testing, tracking, and other clerical … Read More