Customer Service Representative
Sparks Group has partnered with a company in Chantilly that is seeking an outgoing and friendly customer service representative. Apply now or call 703-620-6444! Responsibilities: Answer inbound calls – customer support with questions about product/service/appointment; Outbound calls – appointment … Read More
Delta, Best Buy, and Sears Customers May Have Had Personal Info Stolen in Hack
Hundreds of thousands of online shoppers may have had their name, address, and credit information stolen by hackers thanks to a security issue with the online customer service software from [24]7.ai. Customers that shopped online at Delta, Sears, Kmart, and Best Buy could have been affected thanks … Read More
Emirates Post for Best Customer Experience Strategy
Commenting on the win, HE Alashram said, “Enhancing customer service is one of our core goals. Customer service, customer retention, and complaint handling are becoming ever more important in a highly digitized and connected environment. Comprehensive service offerings, while addressing the … Read More
Europe-Bound Travelers Have A New Travel Medical Insurance Option
With 24/7 worldwide assistance and medical management services, multilingual claims administrators and highly trained customer service professionals, IMG delivers the insurance products international members need, backed by the services they want. IMG's global family of companies includes Akeso … Read More
BRA becoming more customer-centric
The Barbados Revenue Authority (BRA) is seeking to distinguish itself as a public service institution with a difference by providing outstanding and consistent customer experiences. To this end, BRA has been working with the National Initiative for Service Excellence (NISE) to initiate service … Read More
PSA: Popular Customer Chat Tool Was Compromised Last Year
The online customer service platform [24]7.Ai was reportedly infected with Malware from September 27 through October 12 of last year and news of how bad the breach was is just beginning to seep out. The security breach became known and was announced earlier this week according to multiple … Read More
CMP officials report internal audit not showing problems with billing or metering systems
In 2017, CMP increased customer service representatives by 38 percent in preparation for an anticipated increase in questions about the new billing system. CMP received more calls about the new billing system, but also received more calls about larger than expected electric bills. As the complaints … Read More
Organization, education and customer experience: Eden Drug does it all
“When a patient comes in your door, everything they see, they smell, they touch, forms their opinion about what kind of business you are. So the store has to be appealing, friendly, and we have to go out of our way to take care of patients exceptionally,” he said. “People …
Charter Spectrum Customer Service Called Into Question
Also, customers are saying that customer service is lacking too. Frank Fanning, CEO of Trilipid Research Institute says, “We're the customer. They should be contacting us and telling us what's going on. They've done nothing as far as I'm concerned. They had a representative appear here before the … Read More
Amtrak grades host railroads for delays to passenger service
The company's planned private investment will enhance safety, operating efficiency and support customer service.” In response, Magliari said Amtrak isn't a “commuter” nor is it shirking responsibility for late trains. “Clearly, there are delays we are responsible for and we own them but the majority of the … Read More