simPRO’s SMS Solution to Assist UK Trade Businesses Improve Customer Service
As cloud-based job management technology increases its penetration into the UK trade services industry, simPRO's SMS plans give businesses the ability to use mobile devices in the job process without having to worry about added service providers and logistics. Customer service is improved by … Read More
Hacked Chat Service Exposes Data From Best Buy, Sears, Kmart And Delta
Best Buy, likewise, announced that "a small fraction of our overall online customer population" was impacted. Worryingly, however, Best Buy noted that customers who didn't even use its online chat may have had their data accessed. Security experts have also raised concerns about how the breach was … Read More
Customer service centres as fraud resource
Customer service centres can be very valuable resources for fraud prevention and detection, if they are accepted and recognised as such, writes Semire Yekta, Doctoral Researcher at Goldsmiths, University of London. While service centres are traditionally defined as workplaces to handle a large … Read More
Customer service unit of AAB holds body & paint skills contest
DOHA: The Customer Service Division of Abdullah Abdulghani & Bros. Co. W.L.L. (AAB) recently concluded the 2018 Body and Paint Technician Skills Contest. This event is held every two years with the aim to improve the Body and Paint Technician's repair techniques using the latest technology … Read More
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US airline industry boasts overall improvements -study
NEW YORK, April 9 (Reuters) – Despite a steady stream of headlines highlighting U.S. airlines' customer–service failures, carriers have actually improved in several key areas over the last year, including bumping fewer passengers and losing less baggage, according to a study released on Monday. Read More
ZOL Zimbabwe wins Service Excellence Award
A representative of ZOL Zimbabwe said, “It gives us great pleasure to receive this award especially for customer service as we deeply care and are passionate about customers. A quality service culture has been essential in sustaining and driving the continuous growth of the company. We'll continue to … Read More
United Airlines Came to the Rescue After My Wife Dumped Me On the Phone, Says Frequent Flyer
Some customer service professionals know how to react correctly. … United to check, as it's coinciding with such a painful anniversary and I'm naturally suspicious — it shows that it just takes one customer service person doing something out of the ordinary to change your opinion of a whole brand. …
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Intuit’s QuickBooks Paying Customer Base Grows
Intuit's (INTU) QuickBooks paying customer base has grown in the last five quarters, buoyed by a robust increase in QuickBooks online subscribers and slightly offset by a decline in QuickBooks desktop unit sales. The launch of customer-friendly products backed by better customer service facilities … Read More