JD Wetherspoon has closed down all of its social media accounts, saying that Twitter, Facebook and Instagram encourage compulsive behaviour. The move — announced by the pub chain on Twitter — comes after the company was thought to be concerned by bad publicity around the use of social … Read More

… new levels of value creation; Augments human expertise through self-learning systems that help generate novel insights from big data and eliminate difficult tasks; AI in logistics to include back office automation, predictive operations, intelligent logistics assets and new customer experience models … Read More

If we think it's worth it, we'll take a survey or share insights into things like our customer experience when we purchased laundry detergent in a store. No harm done and we get something out of it, such as an improved checkout experience. If we don't see value in the …

OREM, Utah–(BUSINESS WIRE)–Bask, a leading provider of home and small business tech support, today announced it has rebranded its small business division, Digity, as Bask for Business. In doing so, Bask for Business unveiled a redesigned website to ensure small business customers have … Read More

“Transit workers have been shifted into a job that is based largely on the notion that being unrelentingly nice can go a long way to help bolster the image of a flagging, frequently curse-inducing subway system . . . The position, officially a customer service ambassador, or Wayfinder, is a …

Offering merchandise from drop shipping vendors has greatly extended the assortment of thousands of ecommerce and omnichannel brands, with many of them 100% drop shipping. The challenge is to maintain high customer service standards and vendor compliance. Recently we mystery shopped two … Read More

For the purposes of this article, chatbots refer to a computer's ability to communicate with humans via text, and socialbots refer to their ability to communicate with spoken language. Siri and Amazon's Alexa are good examples of socialbot technology. Chatbot and socialbot capabilities are improving … Read More

The Chatbot Market to Grow steadily at a CAGR of +27% during the forecast period. The global chatbot market is primarily driven by the major factors such as increasing social media marketing activities, increasing demand of cloud-based technology, advancements in artificial intelligence technology … Read More

Chicago made her first live-video appearance on her mama's Snapchat on Saturday. Laying on a blanket splayed across the grass, Kim positioned the camera over the 3-month-old and gushed: "Say hi! Hi cutie! Say hi!" Upon hearing her mother's voice, Chicago began excitedly wriggling her arms and … Read More

Kim Kardashian and Kanye West gave birth to their third child Chicago West, on January 15. The little girl is already knows how to pose and is camera friendly like her mother. Kim Kardashian has shared lot of pictures and video of her and Kanye West. Recently, Kim shared Chicago's …