NiceBot News
Customer Service

Metro PCS Employee Won’t Be Winning Any Customer Service Awards #GTFO

We haven't seen a cell phone employee this cold-blooded since the Verizon guy switched to Sprint. Via worldstarhiphop. Play Video. Play. Mute. Current Time 0:00. /. Duration Time 0:00. Loaded: 0%. Progress: 0%. Stream TypeLIVE. Remaining Time -0:00. Playback Rate. 1. Chapters. Chapters. Read More

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Customer Service

Retailers believe in customer service and human touch, not price war

KUALA LUMPUR: Retailers believe that offering professional customer service and a human touch in the advent of digital technology is the way to retain customers and boost sales amid concerns of customers making purchases elsewhere after they seek information from stores. Tigas Alliance Group … Read More

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Chatbots

Guestfriend automates chatbot creation for restaurants

While chatbots might sound like an interesting experiment for restaurants and other small businesses, they probably can't devote much time or money to building them. So a startup called Guestfriend is planning to make the process as fast and easy as possible. The company has raised $5 million in … Read …

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Chatbots

Doddle launches returns chatbot

Doddle, has launched a Facebook chatbot using artificial intelligence (AI) to ask customers for one or more pieces of data related to their return (a 30 second interaction) that also reduces the time a customer needs to spend in-store handing over the parcel to seconds. Upon opening the conversation … Read …

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Chatbots

Chatbots are dead. A lack of AI killed them.

If a chatbot falls alone in a forest, does it make a sound? Given that basically no one uses chatbots, does it even matter? Chatbots were all the rage with the media but never caught on with developers or the consumers they serve. As Digit's Ethan Bloch has eulogized, "I'm …

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Snapchat

Captain Morgan rum kills Snapchat ad campaign for good

The owner of rum brand Captain Morgan has revealed that it will not be returning to Snapchat for any further ad campaigns. The Drum reports that drinks company Diageo froze its ad spend on the platform earlier this year after questions were raised about its age verification processes. Now it …

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Snapchat

Bushfire strike force investigating footage from Snapchat video

A Snapchat video of a group of men standing near a fire and laughing as it spreads throughout the bush is being investigated by New South Wales police. The vision was posted to Snapchat on Tuesday morning and quickly came to the attention of the NSW Rural Fire Service, whose …

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Snapchat

Unlock our new TODAY Snapchat Lenses and learn how to create your own!

Snapchat is known for its interactive lenses that add interactive elements to photos and videos. Well users can now add TODAY features to their Snaps! Beginning Tuesday, anyone can make their own face Lens in Snapchat's Lens Studio. TODAY got an exclusive sneak peek and made a special … Read More

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Telegram

Russia asks Apple and Google to yank Telegram from app stores

RUSSIA'S STATE TELECOMMUNICATIONS REGULATOR has asked Apple and Google to yank Telegram from their respective app stores. The regulator, Roskomnadzor, started blocking access to Telegram on Monday after a court last week ruled that access to the encrypted messaging services … Read More

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Telegram

“Privacy is not for sale,” says Telegram founder

Following the April 2017 suicide bombing on the St. Petersburg metro that killed 16 people, Russia threatened to block Telegram: the encrypted messaging app used to carry out the attack. The FSB, the successor to the KGB, said in June that the app gave terrorists “the opportunity to create secret …

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