NiceBot News
Facebook

Facebook tracks you even if you’re not a user, and you can’t really do anything about it

We've talked about the fact that Facebook is tracking everyone online — even people who choose not to open a Facebook account — long before the Cambridge Analytica revelations came to light. But now that Mark Zuckerberg had to face Congress twice in as many days, we know for a …

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Facebook

Bumble drops Facebook login requirement

Facebook has long been a prerequisite for signing up for the service, along with competitors like Tinder, designed to help verify identities, offer common friends and speed up registration. But fallout from Facebook's most recent data sharing scandal has left plenty of users wary of the service and helped … Read …

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Social Customer Service

Electricity, Customer Satisfaction and Corporate Responsibility

That's partly due to the legal and social obligations that come with being a regulated monopoly, and partly due to the localized nature of water, gas and electricity service. There are important differences between utilities and other companies, but one area in common is the need to satisfy customers and … …

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Social Customer Service

How Good, Clean Data Helps Businesses Earn Trust in Precise Customer Conversations

Now, as a part of Opus, we are in a great position to evaluate the future of both CRM/Customer Service and Speech/Voice technology. CRM Evolution has been run … The bright shiny objects distracted us 10 years ago as we all watched Social Media take the limelight. While Twitter officially …

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Social Customer Service

How the contact centre became ground zero for AI in the enterprise

For executives, walking the store aisles has become a matter of scrutinising virtual shopping cart analytics; today, door greeters are monitoring social channels and customer service exchanges. And packed into those roles is real-time intelligence delivered immediately to those who can take action. Read More

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Social Media

Arrest of Black Men at Starbucks Spurs Outrage on Social Media

Here now, a look at social media reactions to the Starbucks arrest debacle. Prominent celebrities and public figures including musician Questlove, actor Wendell Pierce (best known for The Wire), MSNBC host Joy Ann Reid, and former NAACP president Cornell Brooks pointed to the Starbucks incident … Read More

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Social Media

Ditching Social Media Is Not A Smart Move For Any Business

The world and Twitter were rocked this morning when the 'news' hit that Wetherspoons (a thirty-nine-year-old pub/bar business with +37,000 employees and around a billion pounds of turnover) decided to leave the various social media platforms they were on. A bold move considering the current … Read More

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Social Media

Finally, A Boss Gets The Message On Social Media

A captain of industry in Britain has done something both smart and courageous. He has decided to shutter the company's social media accounts for all of its hundreds of outlets. It is something that other business leaders should consider doing too! I write of Tim Martin, chairman of JD Whetherspoon, …

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A.I and Customer Experience

Reskilling in the age of AI

Given the magnitude and speed of change in the market, basic employee reskilling that considers conventional career paths or jobs will be inadequate in the age of AI. The rapidly increasing demand for hybrid jobs like marketing/human resources, data science/operations, and user experience … Read More

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A.I and Customer Experience

Taking Walk-Out-To-Pay Beyond Amazon Go

As Amazon Go has demonstrated, walking out the door to pay may be the ultimate in terms of a seamless checkout experience. Customers at the eCommerce giant's brick-and-mortar mini-mart simply go around the store adding the items they need to their shopping cart, then leave the store — triggering … Read …

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