NiceBot News
Facebook

Congress isn’t ready to regulate Facebook, but it wants to

The Facebook chief had been summoned to Washington after The New York Times and The Guardian's Observer newspaper reported a political consultancy had improperly accessed the personal data of about 87 million Facebook users. The consultancy, Cambridge Analytica, was affiliated with the … Read More

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Facebook

Number of Facebook users whose data was compromised ‘far more than 87m’, MPs told

Far more than 87 million people may have had their Facebook data harvested by Cambridge Analytica, according to evidence from former employee Brittany Kaiser. Speaking to the Commons digital, culture, media and sport select committee, Kaiser said Cambridge Analytica had a suite of personality … Read More

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Facebook

Facebook may face billions in fines over its Tag Suggestions feature

Facebook could face billions of dollars in fines after a federal judge ruled that the company must face a class action lawsuit. The lawsuit alleges that Facebook's facial recognition features violate Illinois law by storing biometric data without user consent. The lawsuit involves Facebook's Tag Suggestions … Read More

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Social Media

Fact-checking the network: The most interesting digital and social media research of early 2018

Editor's note: There's a lot of interesting academic research going on in digital media — but who has time to sift through all those journals and papers? Our friends at Journalist's Resource, that's who. JR is a project of the Shorenstein Center on Media, Politics and Public Policy at the …

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Social Media

Mark Ritson: Wetherpoons ditching social media is brand leadership at its best

It's been just over 24 hours since JD Wetherspoon made the shock announcement that it would immediately shut down its Twitter, Facebook and Instagram pages. “Rather than using social media,” Wetherspoons announced on Monday, “we will continue to release news stories and information about … Read More

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Social Media

Hootsuite Accelerates Momentum as Global Social Media Management Platform Leader

VANCOUVER, British Columbia, April 17, 2018 (GLOBE NEWSWIRE) — Hootsuite, the world's most widely used social media management platform, kicked off 2018 with a number of awards and accolades that reinforce the company's ongoing commitment to the success of its customers, partners, and … Read More

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A.I and Customer Experience

DBS Bank And Kasisto Selected As Winners In Second Annual LendIt Fintech Industry Awards

"We have years' worth of evidence that proves implementing conversational AI in financial institutions already greatly reduces costs while simultaneously improving the customer experience," said Zor Gorelov, CEO and Co-Founder at Kasisto. "DBS has been a champion for this kind of innovation since … Read More

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A.I and Customer Experience

Applitools closes $31 million funding round, will build out AI platform for visual testing, monitoring

Applitools Eyes uses AI to mimic the human eye during user interface testing to validate all aspects of the visual user experience, from colors, button sizes and placement, look and feel, graphics and text, and more. With Eyes, organizations can ensure their applications look and act correctly on all … Read …

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A.I and Customer Experience

Sponsored Post-Crisis Management, Visual Media Immersion & AI: 3 Reasons to Attend AIM |18

“In multifamily, loyalty equals retention,” noted Lisa Trapp, director of customer experience at Sequoia Equities, Inc., during the AIM | 17 session on Person Centric Marketing. “Let's talk about United Airlines. Does bad PR necessarily mean that you lose customers? No. Not if we get into our renters' … Read More

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Customer Service

Target expands its ‘Drive Up’ service to 270 stores across Florida, Texas and the Southeast

Target runs are about to get a lot easier. The retailer today is officially expanding its new curbside pickup service called Drive Up to the first locations outside of its home market of Minneapolis-St. Paul, where it had been in pilot testing. With Drive Up, customers can place orders using …

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