NiceBot News
A.I and Customer Experience

Customer service will be transformed by AI — Here’s how it’s already changed

While artificial intelligence (AI) is becoming more common, there is much hype associated with its potential. AI will eventually improve the customer experience; however, at present, it may create more problems than it solves. Here are three ways AI is already helping business with customer service. Read More

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Customer Service

Cloch launches one stop shop for customer service

A new service has been launched at Cloch Housing Association which offers a one stop shop service for its customers. The Customer Connections service has replaced the press 1 or press 2 feature with three customer advisors who are on hand to answer customer calls. Cloch has recruited a new …

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Customer Service

Wholesale Carrier Services Partners with Versa Networks for Managed SD-WAN and SD-Security …

“This means continuing to innovate and integrate best-of-breed solutions, like Versa Networks SD-WAN and SD-Security, into our worldwide infrastructure and, just as important, ensuring the highest quality customer experience through our global customer service and support.” “As enterprises move to … Read More

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Customer Service

Customer service will be transformed by AI — Here’s how it’s already changed

While artificial intelligence (AI) is becoming more common, there is much hype associated with its potential. AI will eventually improve the customer experience; however, at present, it may create more problems than it solves. Here are three ways AI is already helping business with customer service. Read More

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Chatbots

5 Ways AI Will Transform The Enterprise In 2018

Despite the fact that chatbot technology has already infiltrated the consumer market, adoption has been somewhat sluggish at the enterprise level. We should, however, begin to see greater adoption of these technologies during the coming months, particularly in customer-facing industries, such as … Read More

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Chatbots

Customer service will be transformed by AI — Here’s how it’s already changed

Consequently, this allows customer service staff to be freed up for more complex requests. Well-constructed systems provide a seamless connection between chat bots and staff and recognises when a customer is struggling to understand an AI's answer, AI can then transfer the customer to a human … Read More

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Chatbots

Google’s new DIY AI kits could help shape the future

The “technology of the future” is constantly changing. Remember when Google Glass was the future and venture capitalists launched huge funds dedicated to financial Glass app developers? Remember when chat bots were the future and every tech company on the planet burned time and money … Read More

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Snapchat

Budget airline pilot caught posting Snapchat selfies while flying

EasyJet captain Michael Castellucci and his unnamed co-pilot posted a number of clips and photos on Snapchat during a flight from Paris to Madrid last month, The Sun reports. Mr Castellucci took selfies with a filter on, pulled faces and filmed his co-pilot with a cartoon bird while both were …

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Snapchat

Strike Force Carpi looking to identify men seen in Snapchat video standing near bushfire

Police are appealing for information to identify a group of men seen in social media footage standing near a series of grass fires. Picture: Supplied. Officers from Strike Force Carpi are investigating Snapchat footage of the men, dressed in black and wearing bandanas, standing near and laughing at … Read More

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Telegram

Russia to ban instant messaging app, Telegram after highly successful ICO

One of the leading instant messaging service companies, Telegram, has been blocked from carrying out its operations in Russia weeks after a highly successful initial coin offering (ICO) which raked in $1.7 billion. The ban came as a result of its refusal to give Russian intelligence authorities access to its … …

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