Artificial, yet Intelligent!
In the US, Amazon recently took artificial intelligence (AI) to a new level with the official unveiling of its offline store Amazon Go in Seattle, wherein AI algorithms can watch the various video feeds and …. Brands are also worried about the customer experience, as chances of this going wrong …
Gartner: 25% of customer service to use virtual assistants by 2020
Speaking at of the Gartner Customer Experience Summit in Tokyo today, Gene Alvarez, managing vice president at Gartner, said more than half of organizations have already invested in VCAs for customer service, as they realize the advantages of automated self-service, together with the ability to … Read More
Can awful airline customer service be overridden with AI and analytics?
After the debacles that occurred within domestic air travel in 2017, it's clear airlines need to look carefully at their customer service tactics. Unfortunately, airlines often get away with poor customer service due to near-monopolies in some geographies. And this poor service most often hits the economy … Read More
Digital Customer Experience Will Enhance India’s Role in CX Services Delivery
NelsonHall and NASSCOM have launched a new study entitled Digital Customer Experience Services: How India Can Lead the World which reveals that, despite suggestions that the rise of digital channels will lead to reduced outsourcing and a shift away from offshore service delivery, the opposite is … Read More
Chatbot Evolution To More Private Conversations Adds Complexity
Chatbots are being used in increasingly personal or detailed interview situations, from medical to abuse or hiring situations. Creators need to know the rules and best practices to make sure that the bot does a good job before automating this touchy process. A couple of recent articles show just how …
How Small Businesses Can Leverage Machine Learning And AI
Most startup companies would be mired in costly IT expenses if it wasn't for the cloud. They accept that technologies like cloud office suites, chatbots, and AI tools are also a basic part of their easily-available IT menu. However, many existing small businesses still have the mindset that powerful IT …
Dashbot and Recime Announce Partnership to Offer Analytics to Enterprise Chatbots
Dashbot, the leading conversational analytics platform, entered into a strategic partnership with Recime, an enterprise chatbot building platform, both companies reported earlier this month. The partnership will provide companies building conversational products (chatbots) on the Recime platform with … Read More
Hello world!
Welcome to WordPress. This is your first post. Edit or delete it, then start writing!