NiceBot News
Social Media

Report: Social media use is increasing despite privacy fears

Despite mounting concerns about the amount of data collected by social media companies, the latest data show that social media growth is actually accelerating. 390 million new users signed up to a social platform in the twelve months to the end of March – that's 8 percent faster than the …

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Social Media

Five Ways You Can Use Your Social Media Accounts To Make A Major Impact

With 800 million monthly active users, 95 million photos and videos each day, and 4.2 billion "likes" daily, Instagram has managed to attract 25 million businesses to its social media platform. And by 2019, there will be nearly 2.77 billion social network users total around the globe. The world today …

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A.I and Customer Experience

TechBytes with Steve Borthwick, CTO, Artesian

Finally moving on to automation, many people still, unfortunately, hold the belief that in the 'new world' Artificial Intelligence will see much of the role of seller replaced by a bot and that delivering genuinely personal customer experiences will suffer as a result. In my experience, however, this is not …

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A.I and Customer Experience

Global IT BFSI Market Analysis & Forecast to 2022 – ResearchAndMarkets.com

Artificial intelligence (AI) technology is expected to penetrate further into the BFSI sector in coming years, with an objective to enhance customer experience and aid their operational processes. Automating operational processes by implementing the AI technology is likely to reduce the operational costs … Read More

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A.I and Customer Experience

Microsoft, C3 IoT Announce IoT And AI Collaboration

C3 IoT platform will now leverage Microsoft Azure as the preferred cloud platform, which both parties believe will enhance the experience for enterprise customers. See also: Lockheed Martin Teams Up with SAS on Aircraft Analytics […] Microsoft and C3 IoT have announced a new partnership, aimed at … Read More

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Customer Service

City of Fairmont Improves Performance and Service with the Sensus AMI Solution

“This initiative will help us ensure accuracy and great customer service for years to come.” Read the full case study to learn more about the City of Fairmont's Sensus AMI implementation. About Sensus. Sensus helps a wide range of public service providers—from utilities to cities to industrial complexes … Read More

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Customer Service

Verint Extends Leadership in Customer Engagement with Six “CRM Service Awards” from CRM …

MELVILLE, N.Y.–(BUSINESS WIRE)–Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has again been recognized as a leader in the customer engagement market by industry analysts and media—this time receiving six “Leader” honors in the newly … Read More

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Customer Service

Jöttnar Customer Service & Operations Executive

Please send a CV and cover letter to careers@jottnar.com with "Customer Service & Operations Executive Application", followed by your name in the subject line. Your CV must be no longer than two pages and your covering letter no longer than one page. Applications to be received by 25 May 2018. …

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Chatbots

Vonage Announces Vee a Virtual Assistant Chatbot

HOLMDEL, N.J., April 17, 2018 /PRNewswire/ — Vonage (NYSE: VG), a business cloud communications leader, has announced the launch of its chatbot, Vee in beta. The first virtual customer assistant integrated with a cloud-based unified communications solution, Vee enhances the customer … Read More

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Chatbots

Vonage Launches Virtual Assistant Chatbot Vee

Holmdel, NJ: Vonage (NYSE: VG), has announced the launch of its first chatbot, Vee. A cutting edge virtual customer assistant, Vee augments the customer experience via Vonage's next-generation, cloud-native platform, Vonage Business Cloud, helping businesses to streamline management and … Read More

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