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Twitter

Portland owner fined for criticizing referee on Twitter

NEW YORK (AP) Portland Timbers owner Merritt Paulson has been fined by Major League Soccer Commissioner Don Garber for criticizing referee Baldomero Toledo after a 3-2 loss to Orlando on April 8. The league announced the fine Monday but did not disclose the amount. Portland led 2-1 when … Read More

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Facebook

Facebook must face class action over facial recognition: US judge

The ruling adds to the privacy woes that have been mounting against Facebook for weeks, since it was disclosed that the personal information of millions of users was harvested by the political consultancy Cambridge Analytica. U.S. District Judge James Donato ruled in San Francisco federal court that a … Read More

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Facebook

Zuckerberg failed to fix Facebook users’ privacy concerns

Mark Zuckerberg's Congressional testimony failed to restore Facebook users' trust in the social network's privacy policies, which plummeted following the revelation of the Cambridge Analytica leak. In a survey by the Ponemon Institute, the think-tank that has been tracking US Facebook users' attitudes … Read More

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Facebook

Facebook says it wants to give you control over your data, but it won’t

Facebook has been embroiled in a major data privacy scandal over the past several weeks – one that got its CEO Mark Zuckerberg testifying in front of the US Congress. One of the ways it's trying to fix its image is by offering up explanations of how its collects and …

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Social Customer Service

Social media for local businesses

“I want you to be an educated consumer, feeling confident, and walk out feeling more centered about your social media approach than when you arrived,” said Rego. This workshop will cover topics from posting to scheduling, quirks of the systems, providing online customer service, handling negativity, … Read More

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Social Media

Social media reactions to Barbara Bush’s condition

(NEWS CENTER Maine)– Shortly after the update on Barbara Bush's condition, social media love came pouring in for Mrs. Bush and her family. Her well documented work with children and children's charities was a common theme. Many posts used quotes from the former first lady. Like this one from … Read …

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Social Media

Government MUST regulate social media to halt fake news before the next election, say Lords

SOCIAL media must be regulated to stop the spread of fake news before the next election, a landmark Lords review has ruled. Online political adverts and campaigns would require a similar “imprint” like paper leaflets so voters know who paid for them under a radical overhaul suggested by respected … Read …

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Social Media

Minds aims to decentralize the social network

Decentralization is the buzzword du jour. Everything – from our currencies to our databases – are supposed to exist, immutably, in this strange new world. And Bill Ottman wants to add our social media to the mix. Ottman, an intense young man with a passion to fix the world, is …

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A.I and Customer Experience

Doddle launches Facebook chatbot for returns

Through AI we can reduce some of the manual work teams in store have to complete and instead allow them to focus on delivering a great customer experience.” The Facebook returns service is currently available to customers returning online purchases to ASOS, Coast, M&S, Mennace, Missguided, … Read More

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A.I and Customer Experience

5 Ways AI Will Transform The Enterprise In 2018

AI-powered voice assistants, similar to Siri and Alexa, represent a significant opportunity for those in customer service, whether external or internal (i.e. help desk personnel). Not only will the addition of chatbots create a more efficient and interactive experience for the end-user, but it will also help lighten … Read More

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