Three reasons BYOD dominates in tourism
Visitors are researching, booking and paying for trips via their devices and then using those devices in a destination to explore, record, curate, review and share information with their social media communities. At times, this impacts how companies should present their customer service offerings. Read More
5 Ways Brands Can Stand Out On Social Media
However, when it comes to social media, active engagement trumps passive consumption: the primary aim should be to get your audience to talk back. “[It's] an opportunity to build deeper relationships,” explains Tatcha's Tsai. “We consider social media a place for education and taking care of our clients … Read More
Enhancing customer journeys and improving fraud fetection through machine learning
The data includes transactional, product, internet banking, mobile banking, credit card, customer care, voice, digital log, social media, social economic, and other third-party and external data. As it implemented a modern data platform, Bank Danamon wanted a full range of analytic capabilities, from … Read More
Why Millennials’ Customer Satisfaction Level Matters In The Age Of Tech
In this age and technology, it is important for companies to note that social media is changing how the world of business works. According to Microsoft's 2016 State of Global Customer Service report, 64 percent of millennials think that social media is a very effective way to solve customer problems. …
The Company Using Human Power and Machine Learning to Tackle Customer Service for Startups …
SAN FRANCISCO, April 11, 2018 /PRNewswire/ — In an increasingly connected and social media dominated world, customer service is quickly becoming the key differentiator among e-commerce brands. Consistent, reliable and rapid-fire customer service is a necessary element of any successful … Read More
Experts: Use caution sharing personal information on social media
“If you are not paying for a service, you are not the customer,” Chauvet said. “You are the product.” And your information is being shared with other companies. “They make money by renting or selling your personal information,” said Greg Miller, president of technology-support company CMIT Solutions … Read More
LMU should practice social responsibility abroad
If the hotel was filled with Westerners, then the customer service was over the top. Every shop, restaurant and store not associated with or backed by Western ways was less than OK. Most restaurants and shops that were old and worn-out belonged to local Vietnamese owners, while any seemingly nice … …
The law that made Facebook what it is today
To be clear, social media sites can still be liable for how their own employees mishandle user data, or for breaching promises made to customers in their terms of service, neither of which requires treating the sites as “publishers.” The CDA is widely credited for the flourishing of YouTube, Yelp …
Opportunities For Social Media Marketing
You can also use similar Custom audience, retargeting and Lookalike advertising techniques to boost reach that is available in Facebook. Another Facebook-owned option is the Messenger app ads, plus there is the option of developing Messenger bots for customer service or audience engagement. Read More
Crypto Exchange Bithumb Developing Social Media P2P Payment System
“SNS Pay is a service that integrates support for sharing, billing, and marketing products registered on social media,” the company said. “In particular, [we are] implementing a system to allow payments with the same UI/UX and social media.” The SNS Pay platform will look to meet the needs of people … …