One of the most time-consuming activities for a marketer and/or a customer service rep is answering the many questions and comments that come in on all of the different social media platforms available. This can literally take all day. So use Hootsuite to track brand mentions, respond to direct messages, … …

The contact centre's services have expanded in recent times to include managing major company's social media and app accounts, among other services. The rapidly expanding firm – which took on an extra 155 seasonal workers last Christmas to deal with demand – is also investing in its offices at … Read …

Social media helps marketers better understand their customer journey… what customers like and dislike about products or services, what competitors they associate with, what issues they have in the buying or customer service process. It's an unfiltered feedback loop for customer insight. How does … Read More

Customers can nominate individuals or entire teams under five award categories: Station Staff, On Train Staff, Customer Relations and Social Media, Making Travel Safer, On Train and Station Cleaning Staff. There will be 10 awards across the five categories and entries will be judged by the Greater … Read More

NEW YORK, April 12, 2018 /PRNewswire/ — Oracle Industry Connect — Oracle today announced the findings of a global study titled "Retail 2018: The Loyalty Divide" auditing consumer perceptions and brand realities of loyalty programs and influences. "Retail 2018: The Loyalty Divide" reveals that … Read More

It is similar to social media applications like Skype or Facebook messenger and ideally for customer service purposes. It is one of the fastest means of addressing a query. Currently, the Indian railway does it through a manual system or SMS/IVRS technology. IBM recently explained how easy it is to …

Today, social engineering exists in a variety of forms, including phishing, spear phishing, vishing (voice phishing), pretexting (impersonation), whaling … Trash company and dumpster locations;; Janitorial services;; Food services;; IT customers and vendors;; Technologies used, such as virtual private … Read More

Xaymaca International's director, Andrew Bellamy, told The Gleaner, "One usually overlooked element of any successful road march experience, is producing high-quality costumes and running a smooth distribution centre … luckily this year, both were on point, delivering amazing customer service.". Read More

“The counties would reimburse the social and health care centres for each customer, but the social and health care centres wouldn't know the customer-specific reimbursements. The data on customer-specific reimbursements would be grouped anonymously. People wouldn't be given an individual … Read More

Provide exceptional customer service employing techniques such as empathy, patience, advocacy and conflict resolution. Manage … Able to articulately propose ideas to improve services and event quality. … Provide executional support for social media content calendars such as posting / scheduling. Read More