“We are committed to providing excellent service experiences to our clients. The Service Charter was communicated to our customers to enable them to know the minimum service standards they should expect from I&M Bank and the manner in which their complaints and queries will be handled,” said … Read More

Surprisingly Skytrax thinks the staff service at the New Spirit of Africa, Ethiopian Airlines is great. I respectfully disagree. After thinking customer service could not get any worse from what I had experienced in Berlin last month after Eurowings, German Airlines, owned by Lufthansa lost my suitcase … Read More

“We got complaint after complaint after complaint about Charter – about their pricing, about their customer service,” Fuller added. “Hardly a day went by that I didn't get a phone call from a citizen about Charter. So we did a referendum. We asked the people of Opelika if they wanted …

In addition to this, our member services department consistently rates among the best in the nation for customer service.” Taghavi said that Peninsula Light's focus on customer service and reliability have especially paid off in the last seven to eight years. Reliability is measured by the frequency and … Read More

I promised my long suffering copy editor that I would submit a piece for Easter Monday given my regrettable absence last week. I was therefore writing today's piece on the fly as I'm packing to take a quick Easter break and chose to borrow slightly from a piece I wrote …

Last year, I spent an unreasonable amount of time on the phone with my cable company. My bill, which bundled TV with high-speed internet and a landline that I didn't want, kept increasing: $135, then inexplicably $163, a jump to $183 and then $194. There was nothing they could do, …

Q. Some U.S. airlines have had notable customer–service failures. Is air travel getting that much worse? It's hard for me to tell how much of it is that traveling has become more difficult or that reporting has become better as everyone has become a photojournalist. Our airplanes are very full …

the world going digital, customer service is evolving from being a human-led, call centre-based query resolution mechanism to a more digitally evolved system of self-care with 24×7 experiences. Taking cues from the evolving digital behaviour of customers, Vodafone India is developing new-age digital … Read More

Randy and Shelia Rhodes have opened a business in Gilmer where customers can both chill and get perky: Cool Beanz Ice Cream & Coffee … Rhodes said customers may play board games as well, and the shop provides WiFi at no charge. … She said she has worked in customer …

This strategy may be kind of unoriginal but a good idea for Circle if they want to onboard unhappy Coinbase customers or those who are familiar with the San Francisco firm's services. If Circle can maintain the no commissions promise, and offer the same customer service it had provided in …