That switch was short-lived as they quickly returned to YCharts because of its intuitive platform design, superior customer service and responsiveness. Another customer success story that Brown shared was the partnership with Dynasty Financial Partners. Dynasty is known for offering services that help … Read More

The drop in complaints coincides with initiatives at each company designed to overcome their execrable reputations for customer relations. And it comes amid growing competition between the two for faster internet service and competition with new streaming services that offer cable TV networks without … Read More

Retailers know they are dealing with customers who are increasingly demanding, and a recent survey by Arvato shows how high consumers' expectations can be when it comes to customer service. A full 40% of consumers reported that they expect excellent customer service all the time, but almost half … Read More

It turns out that most of them were from customers frustrated about delays, overbooked flights and other service-related issues—a growing list of customers telling others not to do business with the airline. This brand probably spent a lot of money making that video. But it's their customers—their very … Read More

AT&T officials said Friday morning that cellphone service has been restored to Baton Rouge customers affected by an outage that started early Wednesday. Officials said Thursday the outage, originally described as limited to western Ascension Parish, was actually broader than that, with St. James … Read More

Amazon's plan to shut down its MP3 storage service was first announced in late 2017, when it updated this Help & Customer Service page. The support page explains that uploading new MP3s is no longer available through Amazon Music. Now customers have a month to save their existing song files … …

The bottom line is this: In order to stay competitive and relevant to consumer demands, today's brands must maintain their presence via innovations to the customer experience and buyer's journey. Savvy companies are leveraging chatbots to redefine their client support process and lead generation … Read More

Beyond expanding some of its pilot customer service programs to other countries, Lincoln's new boss, Joy Falotico, says the brand will grow its “Click to Purchase” online vehicle buying service and bring its Lincoln Concierge service into the car for the first time using an embedded modem. Read More

The ZooZoos have returned to Vodafone India after a gap of one year. This time they've upgraded themselves with new "skills" and appear in Ninja avatars. Conceptualised by Ogilvy India, the new ad #HappyToHelp in-a-click promotes Vodafone's customer services through the launch of the brand's … Read More

“This is really just a name change and business decision; it's not creating a monopoly because it is a regulated franchise agreement and there are provisions in there for the city to monitor customer service, performance and other state mandates,” she said. While the acquisitions might be considered … Read More