Customer Service

Norfolk housing trust launches new support team to help tenants find work

Louise Bennett has joined Victory from City College Norwich, where she was an apprenticeship tutor and assessor, specialising in business administration, customer service and ICT. Victory housing director Christine Candlish said: “With the shift to Universal Credit, we are seeing an increasing need to … Read More

Customer Service

Pittsburgh, There’s A New Water Oversight Sheriff In Town

The commission governs three main parts of any utility's operations: consumer protection, rate-setting and more general oversight of long-range plans. “The PUC's mission is really to ensure safe and reliable service at fair and reasonable rates,” he said, adding that the biggest change for PWSA … Read More

Customer Service

IT solutions company Kellton Tech acquires US-based Salesforce service provider PlanetPro

PlanetPro has experience providing long-term programs to large enterprise clients with a track record of delivering excellent customer service over an extended period of time. These strengths will help Kellton Tech penetrate enterprise accounts and deliver analytics services.” Based in the US, PlanetPro … Read More

Customer Service

Thursday – Live from Tony Burke Motors, Ballybritt

Tony Burke Motors won the International Toyota Ichiban Award for Customer service. They were the only dealer in Ireland to be chosen for such a prestigious awards based on their high Levels of Sales and Aftersales Customer service. Tony Burke Motors – Main Toyota and Lexus Dealer in Galway City. …

Customer Service

Vanguard customer service issues get more attention

Johan on the Bogleheads.org forum replied: “I'm glad [the customer service issue] is getting a bit of attention, because I've found my cost basis issue to be pretty annoying. I can't transact on my holdings in my taxable account because the cost basis is wrong. I can't make my scheduled …

Customer Service

Italy’s robot concierge a novelty on the way to better AI

“Beyond the techy novelty to engage customers, the current use of robots for customer services is completely impractical, very simply because artificial intelligence digital agents are way too stupid to be practical beyond what the time is and what the weather is,” said Richard Windsor, a technology … Read More

Customer Service

Nickel Wants Human Connections Every Day

As with any place you go out to eat or go out and have coffee, you need to have a great customer service. I always like to tell my employees, 'Put yourself in the customer's place. Pretend you're the customer. You would want to have the best experience when you …

Customer Service

Volvo plans to focus on used sales, service

Volvo will increase its spending on marketing in 2018 to support the updated product. More resources will go into promoting used-vehicle sales and service, and toward improving dealership training, he said. "Used cars and customer service is our medicine," Gustafsson said. "We, Volvo, need to do a … Read More

Customer Service

Asda checkout worker checks out after 17 years of service

A CHECKOUT worker has checked out of Asda for the last time after 17 years of service with the supermarket giant. Ann Hodge, 74, was given the send off she deserved on Good Friday with the management team and customers saying their goodbyes as she made her retirement. She first …

Customer Service

Best and worst broadband providers of 2018 revealed by Which? survey

The UK's biggest broadband providers are still disappointing on customer service, tech support and reliability, according to the results of a Which? customer satisfaction survey. In December 2017 and January 2018, Which? surveyed more than 1,900 broadband customers across 12 different providers, … Read More