DP World Sokhna inaugurated a new customer service centre worth EGP 3m in Ain Sokhna. The announcement came at a ceremony attended by Mafouz Taha, vice chairperson of the Suez Canal Economic Zone and Xi Manding, managing director of Cosco Shipping Lines Egypt. The centre will serve … Read More

WEST MIDDLESEX, Pa., April 10, 2018 /PRNewswire/ — Autosoft, Inc. has received a Silver Stevie Award for "Contact Center of the Year" in the 12th annual Stevie Awards for Sales & Customer Service Excellence. Established in 2002, the Stevie Awards for Sales & Customer Service are the world's top … Read …

CHICAGO, April 10, 2018 /PRNewswire/ — ORACLE MODERN CUSTOMER EXPERIENCE — Oracle today announced a series of new innovations that help marketing, sales, commerce, and customer service professionals meet the rapidly changing expectations of today's empowered customers. Read More

Volkswagen will continue to use Capita's customer service support centre for its UK brands including Volkswagen, Audi, ŠKODA and SEAT. The support centre offers customer care and technical services over the phone, on social media and online. “The extension of our partnership demonstrates the … Read More

Thousands of RCN customers in the Northeast lost their internet connections for about an hour Monday night in an outage that also affected the company's customer service phone lines and apparently its website. An RCN spokeswoman late Monday night called it a "short service interruption" that lasted … Read More

“Boxed Up is the premium service that our customers have been asking for: They're looking for deeper discounts and unique promotions, and are willing to pay more to access them,” the company noted in a FAQ. “So we decided to roll out a premium service that rewards loyal customers with …

"The flight attendants are friendly, courteous, professional, and dedicated to customer service. The dinner was excellent, even in economy class, and there was complimentary NZ red and white wine. Even the safety videos are entertaining." Air New Zealand Chief Executive Officer Christopher Luxon … Read More

Despite a steady stream of headlines highlighting US airlines' customer–service failures, carriers have actually improved in several key areas over the last year, including bumping fewer passengers and losing less baggage, according to a study released on Monday. The annual Airline Quality Rating … Read More

Founded in April 1998 by Eric Carson and Martin Hamill as TSI Ireland, operating with five people in a modest office, it rebranded three years later as Rainbow Telecom to reflect the broad spectrum of products and services offered. Today it has more than 10,000 customers in Northern Ireland alone, …

The solution is in use across many product lines within the ServiceNow ecosystem such as ITSM, Customer Service Management (CSM), and HR. 3CLogic solutions optimize agent efficiency, providing greater change control across communication channels and improving administrative visibility into … Read More